https://community.bt.com/t5/BT-Fibre-broadband/Broadband-line-not-fitted-to-standard/m-p/2387898#M355158 <P>this is a customer help customer forum and your post does not go to BT.</P> <P>it was openreach to installed your broadband so try contacting them to complain</P> <P><A href="https://www.openreach.com/help-and-support/damage-health-and-safety" target="_blank">https://www.openreach.com/help-and-support/damage-health-and-safety</A></P> <P>did you not ask the installer to change position of cable?</P> Fri, 07 Jun 2024 09:02:52 GMT imjolly 2024-06-07T09:02:52Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-line-not-fitted-to-standard/m-p/2387764#M355157 <DIV>&nbsp;</DIV> <DIV>On Tuesday 4th June, I had broadband fitted, the service of the engineer was good, however the cable fitted in the bathroom runs across the middle of our bathroom wall and is unsightly and inconvenient. I would like another engineer visit in order to rectify this issue, free of charge. I tried to phone to make this complaint but there is no option to talk about this kind of issue and as I have a busy work schedule I do not have time to wait to get through to someone.&nbsp;</DIV> <DIV>Please advise on the earliest appointment for this to be fixed.</DIV> Fri, 07 Jun 2024 07:27:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-line-not-fitted-to-standard/m-p/2387764#M355157 catherineyre 2024-06-07T07:27:52Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-line-not-fitted-to-standard/m-p/2387898#M355158 <P>this is a customer help customer forum and your post does not go to BT.</P> <P>it was openreach to installed your broadband so try contacting them to complain</P> <P><A href="https://www.openreach.com/help-and-support/damage-health-and-safety" target="_blank">https://www.openreach.com/help-and-support/damage-health-and-safety</A></P> <P>did you not ask the installer to change position of cable?</P> Fri, 07 Jun 2024 09:02:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-line-not-fitted-to-standard/m-p/2387898#M355158 imjolly 2024-06-07T09:02:52Z