https://community.bt.com/t5/BT-Fibre-broadband/Re-Unable-to-send-HELP-to-61998/m-p/2388828#M355241 <P>This has come up a few times. The text numbers that BT use aren't premium numbers &amp; are free to text from your call plan. But the <EM>type</EM> of number is one that typically is used for premium services. So in order to text BT, you have to have premium texts enabled on your phone &amp; may also need to have an "out of plan" limit on your account set above zero.</P> Thu, 13 Jun 2024 10:13:11 GMT Anonymous 2024-06-13T10:13:11Z https://community.bt.com/t5/BT-Fibre-broadband/Re-Unable-to-send-HELP-to-61998/m-p/2388727#M355237 <P>It seems to be that number is BLOCKED by you phone as it is a PREMIUM cost number. I have BT call be about some work they had done and I mentioned it..&nbsp; The guy says he was not aware but he it not in that team that use it...</P> Wed, 12 Jun 2024 16:24:06 GMT https://community.bt.com/t5/BT-Fibre-broadband/Re-Unable-to-send-HELP-to-61998/m-p/2388727#M355237 jeb0007 2024-06-12T16:24:06Z https://community.bt.com/t5/BT-Fibre-broadband/Re-Unable-to-send-HELP-to-61998/m-p/2388828#M355241 <P>This has come up a few times. The text numbers that BT use aren't premium numbers &amp; are free to text from your call plan. But the <EM>type</EM> of number is one that typically is used for premium services. So in order to text BT, you have to have premium texts enabled on your phone &amp; may also need to have an "out of plan" limit on your account set above zero.</P> Thu, 13 Jun 2024 10:13:11 GMT https://community.bt.com/t5/BT-Fibre-broadband/Re-Unable-to-send-HELP-to-61998/m-p/2388828#M355241 Anonymous 2024-06-13T10:13:11Z