This topic

Blue light but no internet

Coddgy — Sun, 23 Jun 2024 20:44:20 GMT

Hi my internet is blue light but no internet try factory reset try both WiFi and wired it been fine my 2 year old unplug it now we just got is any help please

Re: Blue light but no internet

JohnC2 — Mon, 24 Jun 2024 10:20:41 GMT

Hi @Coddgy, sorry you are having a problem with your broadband connection. If you still need help with this please get it touch with our technical team and they'll be happy to help you: Fix broadband | BT Help

Cheers

John

Re: Blue light but no internet

naylor2006 — Mon, 24 Jun 2024 10:28:14 GMT

If you have FTTP (Fibre) and you have a white powers Openreach box on the wall that your hub connects to you could try powering that off for 5 minutes, power the hub down also, leave the hub off and power the white box back on, wait 5 minutes then power the hub back on.

Maybe some sort of stuck session on the fibre perhaps.

Then again if you dont have fibre this is largely irrelevant.