BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID

SimonCTL — Fri, 05 Jul 2024 10:17:57 GMT

We have a problem where a handful of 2.4GHz-only Android devices are not connecting to the main WiFi SSID. We have a BT Business Smart Hub 3 with the guest network enabled and all works OK for everything else we've tried connecting. To try and resolve this issue we have tried turning off the 5GHz SSID and simplifying the main WiFi SSID name to 6 lower-case characters and a password of 9 characters (lowercase letters and numbers) but the devices still fail to connect. OK, there main be something wrong with the Android devices, but here is the bit I cannot understand; before and after making these changes, we are able to connect those same devices to the built-in enabled Guest WiFI - the SSID has -Visitor appended to the SSID name and a password of 15 characters including upper and lowercase characters and numbers. And this was with the 5GHz signal still active.

Does anyone have any further suggestions we can try?

Re: BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID

Keith_Beddoe — Fri, 05 Jul 2024 10:21:34 GMT

@SimonCTL

Welcome to the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

Re: BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID

SimonCTL — Fri, 05 Jul 2024 10:23:27 GMT

Thanks, Keith. I'll head on over there

This topic

BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID

Re: BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID

Re: BT Business Smart Hub 3 - some 2.4GHz-only devices don't connect to main SSID