This topic

speed upgrade requires a hardware change

cd27idw — Fri, 05 Jul 2024 13:10:45 GMT

I've got the opportunity to upgrade my fibree speed from 50 Mbps to 150 Mbps at no additional cost, except for the cost of the delivery of new hardware. My hardware is capable of handling 150Mbps, but there's no option to go without the new hardwar (I don't use the Hub they gave as I'm happy with my DLink). Is there any way to take the upgrade without the new hardware?

TIA

Re: speed upgrade requires a hardware change

imjolly — Fri, 05 Jul 2024 13:24:48 GMT

is your home phone part of your package. if so you will need to use SH2 as the change will probably come with change to digital voice. does your d-link have a WAN connection?

Re: speed upgrade requires a hardware change

cd27idw — Fri, 05 Jul 2024 13:28:16 GMT

I've got digital Voice, but as I don't use the BT Hub, I don't use it. My DLink connects via the BT ONT, through it's own WAN socket. I already have a compatible phone, which, as I say, I don't use.

Re: speed upgrade requires a hardware change

imjolly — Fri, 05 Jul 2024 13:46:43 GMT

if you already have DV then you must have a SH2 which should have a WAN port and therefore you should not need a new SH2

Re: speed upgrade requires a hardware change

cd27idw — Fri, 05 Jul 2024 14:35:23 GMT

ok. Thanks very much for the reply. I'll have to find a way through the order page to tell them I don't need any hardware. Not that they ever listen. I've still got copper line modems gathering dust that specifically stated I didn't want when I signed up.