This topic

Smart Hub 2 disconnecting once or twice a day

Hawkmoon19 — Sun, 30 Jun 2024 10:56:37 GMT

I am no expert but is it to do with this in the event log?

PPP LCP Send Termination Request (User request)

11:38:29, 30 Jun.

PPP: IPCP down

11:38:29, 30 Jun.

PPP: LCP down

11:38:29, 30 Jun.

DSL Link Down: duration was 99408 seconds

Re: Smart Hub 2 disconnecting once or twice a day

cdmason79 — Mon, 01 Jul 2024 07:57:44 GMT

I've been having issues recently too. I noticed there was a firmware update last week. There are issues nearly every time they roll out Smart Hub firmware updates so I expect it's linked to that. I'd not had any issues for months prior to that.

Re: Smart Hub 2 disconnecting once or twice a day

Hawkmoon19 — Thu, 11 Jul 2024 06:13:04 GMT

I am still getting a disconnection roughly every 2-3 days always in the evening. Disconnects then immediately reboots/comes back up.

Any ideas folks for troubleshooting this?

Re: Smart Hub 2 disconnecting once or twice a day

Keith_Beddoe — Thu, 11 Jul 2024 07:26:58 GMT

Continued https://community.bt.com/t5/BT-Fibre-broadband/Quiet-line-test-noisy-how-do-I-report/td-p/2393893