https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394956#M355864 <P>You have a line fault, you need to report it to customer services to arrange an engineer visit.0330 1234 150</P> Wed, 17 Jul 2024 13:37:54 GMT licquorice 2024-07-17T13:37:54Z https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394955#M355863 <P>I have smart hub 2 to 3 months. I never had any problems. but two days ago it started flashing purple lights. and since then I have not had access to the internet. I looked at videos, I looked at the manual, I changed the cables, and I still can't access it. Does anyone have an idea how they can help me resolve this? I go to website 192… and there my Smarthub2 is disconnected! I don't know how to connect again.</P> Wed, 17 Jul 2024 13:35:27 GMT https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394955#M355863 jhulyano 2024-07-17T13:35:27Z https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394956#M355864 <P>You have a line fault, you need to report it to customer services to arrange an engineer visit.0330 1234 150</P> Wed, 17 Jul 2024 13:37:54 GMT https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394956#M355864 licquorice 2024-07-17T13:37:54Z https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394963#M355865 <P>ok, thank you very much for your help</P> Wed, 17 Jul 2024 14:09:41 GMT https://community.bt.com/t5/BT-Fibre-broadband/Purple-light/m-p/2394963#M355865 jhulyano 2024-07-17T14:09:41Z