https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395616#M355922 <P>How can I make a complaint not calling CS? I phoned this morning to raise complaint but after an hour, I got an email said the complaint is closed. It’s mare of moving supply! I had no connection for nearly 2 weeks, but the most frustration is the engineer refused to come on Friday because he said the road in Sat Nav apps blocked. I told him to see Google map and also can drive the next road. But he still insisted on using Sat only then hanged up. Then I got sms said no one at property, it seems pulling the fault to me I think! I talked to CS this morning and raised complaint but now said closed! I don’t want to talk CS again as waste time and not helpful.</P> Sun, 21 Jul 2024 10:42:12 GMT Tandy86 2024-07-21T10:42:12Z https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395616#M355922 <P>How can I make a complaint not calling CS? I phoned this morning to raise complaint but after an hour, I got an email said the complaint is closed. It’s mare of moving supply! I had no connection for nearly 2 weeks, but the most frustration is the engineer refused to come on Friday because he said the road in Sat Nav apps blocked. I told him to see Google map and also can drive the next road. But he still insisted on using Sat only then hanged up. Then I got sms said no one at property, it seems pulling the fault to me I think! I talked to CS this morning and raised complaint but now said closed! I don’t want to talk CS again as waste time and not helpful.</P> Sun, 21 Jul 2024 10:42:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395616#M355922 Tandy86 2024-07-21T10:42:12Z https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395733#M355925 <P>You can use:&nbsp;<A href="https://www.bt.com/bt-plc/assets/documents/about-bt/policy-and-regulation/our-governance-and-strategy/codes-of-practice/customer-complaints-code/complaints-code.pdf" target="_blank">Our complaints code of practice (bt.com)</A></P><P>In there you will find the mail address if you wish to go that route, it will take a few days for a response though, ultimately this was the method I took.</P> Mon, 22 Jul 2024 09:43:25 GMT https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395733#M355925 naylor2006 2024-07-22T09:43:25Z https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395928#M355947 Thank you Mon, 22 Jul 2024 20:45:26 GMT https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2395928#M355947 Tandy86 2024-07-22T20:45:26Z https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2396196#M355976 <P>Yeah I took that route to snail mail, they called me to discuss further.</P> Wed, 24 Jul 2024 11:57:38 GMT https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2396196#M355976 ArtyVark 2024-07-24T11:57:38Z https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2396329#M355987 Thank you and sorted! Wed, 24 Jul 2024 19:21:52 GMT https://community.bt.com/t5/BT-Fibre-broadband/Raise-complaint-not-by-phone/m-p/2396329#M355987 Tandy86 2024-07-24T19:21:52Z