https://community.bt.com/t5/BT-Fibre-broadband/Fibre-FTTC-suddenly-slow-download-upload-after-3-years/m-p/2397539#M356092 <P>Good afternoon, I’m hoping there are some true experts out there who may be able to help with our problem.&nbsp; We noticed a significant reduction in broadband speed (download ~ 20 Mb/s (normal speed would be 50 – 60Mb/s) and upload a pathetic ~ 0.5 Mb/s (normal speed would be ~ 7 - 8Mb/s) since last Wednesday.&nbsp; Online checks through BT told us we needed an engineer appointment and he attended on Saturday morning and attempted to find the source of the fault.&nbsp; The engineer confirmed after lots of testing inside and with our ethernet network that the source of the fault was somewhere outside our property, likely at the cabinet or a connection point somewhere between our house and the cabinet and later called to say he’d changed a few things and we should monitor our broadband performance.&nbsp; On Sunday our speeds were poorer than when we first noticed the issue so a “fault fix rejected” was logged by BT and the status is currently showing as “monitoring our speed for 3 days”.&nbsp; Our download and upload speed however seems to be getting worse by the day and this morning I’m struggling to work from home or conduct basic tasks on the internet.&nbsp; I contacted BT yet again a couple of hours ago, as the performance is so poor, and I also tried using the “quiet line test” (17070) and there was an intermittent hissing and white noise clearly present.&nbsp; After lots of discussion, most of which seemed to be questioning basic things that would have already been checked by the engineer on Saturday, they have now organised for a level 2 BT openreach engineer to attend tomorrow.&nbsp; For whatever reason, since I was in touch with BT, my broadband has got even worse and almost ground to a halt and the download / upload is barely functioning.&nbsp; A factory reset of the hub later and it seems slightly quicker but still very poor.&nbsp; Any ideas / comments please from the pros appreciated?&nbsp; Technical log data as follows:<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BT hub 1.jpg" style="width: 572px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85089iF53128116563AA35/image-size/large?v=v2&amp;px=999" role="button" title="BT hub 1.jpg" alt="BT hub 1.jpg" /></span></P> Tue, 30 Jul 2024 14:37:44 GMT haith 2024-07-30T14:37:44Z https://community.bt.com/t5/BT-Fibre-broadband/Fibre-FTTC-suddenly-slow-download-upload-after-3-years/m-p/2397539#M356092 <P>Good afternoon, I’m hoping there are some true experts out there who may be able to help with our problem.&nbsp; We noticed a significant reduction in broadband speed (download ~ 20 Mb/s (normal speed would be 50 – 60Mb/s) and upload a pathetic ~ 0.5 Mb/s (normal speed would be ~ 7 - 8Mb/s) since last Wednesday.&nbsp; Online checks through BT told us we needed an engineer appointment and he attended on Saturday morning and attempted to find the source of the fault.&nbsp; The engineer confirmed after lots of testing inside and with our ethernet network that the source of the fault was somewhere outside our property, likely at the cabinet or a connection point somewhere between our house and the cabinet and later called to say he’d changed a few things and we should monitor our broadband performance.&nbsp; On Sunday our speeds were poorer than when we first noticed the issue so a “fault fix rejected” was logged by BT and the status is currently showing as “monitoring our speed for 3 days”.&nbsp; Our download and upload speed however seems to be getting worse by the day and this morning I’m struggling to work from home or conduct basic tasks on the internet.&nbsp; I contacted BT yet again a couple of hours ago, as the performance is so poor, and I also tried using the “quiet line test” (17070) and there was an intermittent hissing and white noise clearly present.&nbsp; After lots of discussion, most of which seemed to be questioning basic things that would have already been checked by the engineer on Saturday, they have now organised for a level 2 BT openreach engineer to attend tomorrow.&nbsp; For whatever reason, since I was in touch with BT, my broadband has got even worse and almost ground to a halt and the download / upload is barely functioning.&nbsp; A factory reset of the hub later and it seems slightly quicker but still very poor.&nbsp; Any ideas / comments please from the pros appreciated?&nbsp; Technical log data as follows:<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="BT hub 1.jpg" style="width: 572px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/85089iF53128116563AA35/image-size/large?v=v2&amp;px=999" role="button" title="BT hub 1.jpg" alt="BT hub 1.jpg" /></span></P> Tue, 30 Jul 2024 14:37:44 GMT https://community.bt.com/t5/BT-Fibre-broadband/Fibre-FTTC-suddenly-slow-download-upload-after-3-years/m-p/2397539#M356092 haith 2024-07-30T14:37:44Z https://community.bt.com/t5/BT-Fibre-broadband/Fibre-FTTC-suddenly-slow-download-upload-after-3-years/m-p/2398508#M356238 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/338680">@haith</a>&nbsp;</P><P>If you have noise on a quiet line test you should (I think) report it as a telephone line problem rather than an internet problem - the copper line has to be sorted in order for the DSL to work properly.</P><P>&nbsp;</P> Sun, 04 Aug 2024 20:39:02 GMT https://community.bt.com/t5/BT-Fibre-broadband/Fibre-FTTC-suddenly-slow-download-upload-after-3-years/m-p/2398508#M356238 ptrduffy 2024-08-04T20:39:02Z