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Shoddy installation

Thegreenhouses — Sun, 04 Aug 2024 10:16:49 GMT

Last summer we had BT fibre installed. The engineer wasn't great and wouldn't install the router etc where i asked. He said it would be best at the front of our house in the kitchen, to which I just said yes ok as I had a poorly child at home and we had been without internet for nearly a month. The cable was installed and cable tide to my drain pipe over my porch roof, the cable is just left flapping on my roof and it constantly drips when raining and in the winter freezes over causing a slip hazard as it's by our front door. I've contacted openreach, who have sent back a form which states a min payment of £125 which I'm not happy about. Is there any other way to get this sorted ?

Re: Shoddy installation

Anonymous — Sun, 04 Aug 2024 14:10:55 GMT

Hard to tell from the picture but that looks like shotgun satellite cable rather than anything to do with a Full Fibre broadband install?

Re: Shoddy installation

36ULW — Sun, 04 Aug 2024 14:34:43 GMT

Possibly an old Copper/Fibre Hybrid Cable.

Re: Shoddy installation

36ULW — Sun, 04 Aug 2024 14:37:20 GMT

Unless the Rules have changed in the past few years Openreach will only accept Complaints about Installations done within the last 6 months.

Re: Shoddy installation

Thegreenhouses — Sun, 04 Aug 2024 14:59:28 GMT

Ok thank you, it's definitely the cable for the Internet, we pay for fibre and never had any cable at the front of the house when we moved in. It all goes In to a grey box at the front of the house and then into a little white box in my kitchen.

Re: Shoddy installation

36ULW — Sun, 04 Aug 2024 16:58:44 GMT

You could try putting a Complaint in, they may or may not action it given it’s been a year.

You could technically report the wiring as a DRO, Damage Report Overhead but all they’d do is make it safe by attaching it a bit better. They wouldn’t relocate the Wiring, CSP and ONT. For that you’d have to arrange an ONT Shift via your CP. Usually about £120ish.

Re: Shoddy installation

chrisjp — Sun, 04 Aug 2024 22:41:48 GMT

The cable in the picture is definitely a "shotgun" cable (that is 2 round cables linked together that resembles a shotgun barrel).
Have Openreach ever used such cables for FTTP?

Re: Shoddy installation

David500 — Mon, 05 Aug 2024 08:03:36 GMT

Yess see @36ULW reply in post #3.

Re: Shoddy installation

mikemod — Mon, 05 Aug 2024 10:27:36 GMT

Looks like the same Fibre cable that I got installed a couple of years ago.

Here it is heading down the pole before going underground to my house.

Re: Shoddy installation

naylor2006 — Mon, 05 Aug 2024 10:45:21 GMT

It actually looks like Shotgun Virgin Cable (I know its not), so you have the normal RG6 or whatever as the fatter cable then attached to it was a thinner type phone cable. I had it in my home, never used the phone part and even Virgin punt their phone data down the main cable anyway.

Re: Shoddy installation

36ULW — Mon, 05 Aug 2024 11:30:30 GMT

When Connectorised Fibre first came out there was no Digital Voice and Openreach were in the process of Phasing out FVA.

As people would retain their Copper Voice Line they came out with a Fibre/Copper Hybrid Cable. The Larger one housed the Fibre and the smaller one a Single Copper Pair.

Its hardly used anymore now most people have Digital Voice as Engineers can not just use the Single Fibre ROC or RFOD Cable.