This topic

Speed cap at 40/10 but line capable of 54Mbps

mmurr — Wed, 31 Jul 2024 17:34:17 GMT

I’ve just had a visit from an engineer to fix a fault on the line and he mentioned that we have a speed cap of 40Mbps, but our line is capable of 54Mbps.

I spoke to several different people at BT today through chat and on the phone and they were adamant that I am on the fastest speed possible and they would not upgrade me to fibre 1 to even see if it would work. I was also told that there was no speed cap on the line at all. However, when I went through the availability checker as if I was a new customer using my full address it offered me Fibre 1 with average speeds of 50Mbps.

Currently my speed is around 37Mbps, so if I was able to get up to 54 it would make a massive difference. Wondered if anyone could help me at all? I don’t know an awful lot about it but I know something doesn’t make sense!

Re: Speed cap at 40/10 but line capable of 54Mbps

licquorice — Wed, 31 Jul 2024 17:42:05 GMT

Please post a screenshot of your hub stats.

Advanced settings > technical log> information

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Wed, 31 Jul 2024 17:56:40 GMT

Re: Speed cap at 40/10 but line capable of 54Mbps

licquorice — Wed, 31 Jul 2024 18:01:20 GMT

Yes, you are capped at 40/10 although the best you will get with fibre 1 is only 48Mbps. In reality, you are unlikely to notice the difference if moved to fibre 1.

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Wed, 31 Jul 2024 18:13:00 GMT

Thanks @licquorice, so do you not think there would be a noticeable difference between the 37ish we currently get (not always that good) and the 48? Appreciate the reply!

Have attached a speed test taken just beside the hub for reference 🙂

Re: Speed cap at 40/10 but line capable of 54Mbps

licquorice — Wed, 31 Jul 2024 18:30:01 GMT

Depends what you use the internet for.

Unless you are streaming multiple channels or downloading large files, you won't notice the difference.

What actual package are you paying for?

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Wed, 31 Jul 2024 18:51:54 GMT

It’s the Home Essentials unlimited fibre essential plan. When I renewed the contract I was told that was the best to go for as that was the maximum speed I could get but turns out that wasn’t strictly true.

My kids do a lot of gaming and downloading of updates for their games so the extra speed would be beneficial for that I suppose, especially when all 3 are on at once!

Re: Speed cap at 40/10 but line capable of 54Mbps

licquorice — Wed, 31 Jul 2024 18:55:41 GMT

Gaming itself doesn't use much bandwidth but downloading large games and updates would be slightly quicker with the extra speed.

Try speaking to customer services again if you wish to move to Fibre 1.

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Wed, 31 Jul 2024 19:02:34 GMT

Thank you, they told me it would be about £65.99 a month to change because I’m still in contract so it’s not really doable I don’t think. I’ll remember for the next renewal though!

Re: Speed cap at 40/10 but line capable of 54Mbps

iniltous — Thu, 01 Aug 2024 07:08:49 GMT

BT Home Essentials is the social tariff for those on qualifying benefits, the ‘standard’ version is 40Mb , there is a ‘faster’ social tariff, BT Home Essentials 2 is the equivalent of F2 speeds ( 80Mb profile ) ,

If you wanted 55Mb even though you line can’t quite reach that , but can go a bit faster than 40Mb , you presumably would forgo your social tariff and be paying the normal consumer rate, as 55Mb doesn’t have a social tariff….

a further complication is BT confusingly sell ‘Fibre Essential’ ( not not to be confused Home Essentials ) which is also a 40Mb profile , it’s not clear to me what the OP actually is paying for , BT Home Essentials ( social tariff) or Fibre Essential a regular consumer offering.

Re: Speed cap at 40/10 but line capable of 54Mbps

mikemod — Thu, 01 Aug 2024 08:09:14 GMT

I notice your downstream attenuation is 9.4dB.

If this was 6dB or sometimes 3dB for clean lines, that would increase your max attainable speed.

It might drop by itself over the next few days if the line is still settling after a fault.

Re: Speed cap at 40/10 but line capable of 54Mbps

licquorice — Thu, 01 Aug 2024 08:13:33 GMT

The attenuation is 9.4 because the line is capped at 40M.

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Thu, 01 Aug 2024 15:29:20 GMT

As far as I’m aware I’m not on the social tariff as I don’t have any qualifying benefits, it is a bit confusing tbh! BT wouldn’t offer me anything faster at all they just said the speeds would be the same regardless of the package.

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Thu, 15 Aug 2024 11:02:27 GMT

A wee update - I was offered the option to upgrade to Fibre 1 after all (it appeared in my offers on the app) so I went ahead yesterday. However, I can see that the line is still capped at 40 despite being told I would get speeds of 45. Can anyone help with this at all, is there something I can do to have the cap removed, or someone I can contact? Many thanks!

Re: Speed cap at 40/10 but line capable of 54Mbps

imjolly — Thu, 15 Aug 2024 12:47:38 GMT

@mmurr

check MYBT that you have been moved to fibre 1. if you have then try restarting the hub and see if the speed improves

Re: Speed cap at 40/10 but line capable of 54Mbps

iniltous — Thu, 15 Aug 2024 13:19:22 GMT

If you only ordered yesterday , have you been advised that the order has been completed and the new speed profile applied ?

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Thu, 15 Aug 2024 13:39:04 GMT

Thanks for your replies! I had requested that the speed be changed within the hour when I placed the upgrade yesterday, and it did say that the order was complete in the tracking. However, when you actually go in to the order steps the last 2 steps aren’t green ticked, I wonder if it’s not quite finished yet? Restarting the hub hasn’t done anything unfortunately.

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Fri, 16 Aug 2024 06:25:26 GMT

Have checked the technical log again this morning and I am still capped at 40/10. All of the steps on the order are now complete so looks like it hasn’t been removed? Is anyone able to help me get this lifted please? Many thanks 🙂

Re: Speed cap at 40/10 but line capable of 54Mbps

mmurr — Fri, 16 Aug 2024 09:20:02 GMT

Final update! Spoke to the BT options team after finding their number on another thread. They are sending an engineer out to lift the cap on Tuesday, so fingers crossed that will sort it 🙂

Re: Speed cap at 40/10 but line capable of 54Mbps

imjolly — Fri, 16 Aug 2024 09:22:55 GMT

changing your package profile to increase your speed is done internally by BT not by visit from openreach