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Halo 3 broadband outage

Longbeg — Sun, 18 Aug 2024 18:35:13 GMT

Hi, I have just had a >30 hour outage on my BT Halo 3 from 00:23 to approx 13:30 the following day. I ran the BT tester which said it was an “Area Problem” and it was impossible to reach anybody by phone (I queued for over 35 minutes).

I spoke to my Nextdoor neighbour, who is with EE, and he had no such issues so “Area Problem” seems like BS from BT…

Can I complain somehow, and seek some sort of compensation for a major disruption to an expensive service?

Re: Halo 3 broadband outage

pippincp — Sun, 18 Aug 2024 21:01:54 GMT

There is no such thing as a Halo3 outage Halo is just a unnecessay add on that most fall for. However there may have been a BT server outage which did not effect EE users. EE & BT servers have not yet been intergrated in many areas but will eventually happen. So not BS from BT.

Re: Halo 3 broadband outage

edbostan — Sun, 18 Aug 2024 22:06:53 GMT

I had Internet issues last Sunday evening to Monday morning. Could not access My BT and no incoming emails and computer timed out on loading Web pages