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BT Smart Hub 2 Error or not?

WTB1977 — Fri, 23 Aug 2024 09:02:19 GMT

Hello

Yesterday my BT Smart Hub 2 got powered down and and power up only too cycle though GREEN lights (sometimes would flash off green but then straight back to green). Would not allow data traffic though the ports and was not broadcasting WI-FI at all. Did the usual tried different sockets a reset and left it for about 3 hours and no change. Partner works form home so quickly re plugged in an older hub had laying around but that hubs does not connect to BT extender unit so Wi-Fi coverage is down. So in long my questions are:

Is there anything else I can try with the Hub to get past the GREEN lights
If not how do I replace and/or send off the Hub for repair.

Thanks sorry for being long winded.

Re: BT Smart Hub 2 Error or not?

imjolly — Fri, 23 Aug 2024 09:19:46 GMT

did you try a factory reset by pressing the recessed button on back of hub and holding 20/30 secs until hub lights flash and see if that sorts problem if not need to phone 03301234150 and get replacement

Re: BT Smart Hub 2 Error or not?

WTB1977 — Fri, 23 Aug 2024 09:54:05 GMT

I did try that a few times but thanks for the number I will call that and order a new one.

Thanks