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Full fibre losing connection

Gilli76 — Fri, 23 Aug 2024 13:31:26 GMT

I had full fibre installed about 2 weeks ago and the connection is awful. It's forever going off sometimes for as long as an hour. I've reset the box numerous times but it doesn't make a difference.

Any suggestions pls

Re: Full fibre losing connection

imjolly — Fri, 23 Aug 2024 13:51:38 GMT

what colour are the lights on the ONT - small white box? what colour light is on BT hub?

are you connecting using Wifi and it is your wifi that is dropping not your actual internet connection?

can you connect using ethernet cable and is connection then stable?

Re: Full fibre losing connection

36ULW — Fri, 23 Aug 2024 19:12:39 GMT

Is it the ONT that’s losing a connection?

If so it’s possibly got a High Light Fault.

When I was a CST the threshold was -27dBm at the ONT but ideally it’s wants to be no more than -25dBm.