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Internal White ONT Box on the Wall Has Fallen Off

Neolithic — Wed, 28 Aug 2024 17:56:05 GMT

Hi, can anyone point me in the right direction to arrange someone to re-attach the ONT box to the wall please? It has simply fallen off the wall and looks to only have one rawl plug that is holding it. I'm reluctant to mess with it in case I break my internet.

Thanks

Re: Internal White ONT Box on the Wall Has Fallen Off

gg30340 — Wed, 28 Aug 2024 18:07:31 GMT

Report a fault to BT and they will arrange Openreach to re attach it.

Re: Internal White ONT Box on the Wall Has Fallen Off

Neolithic — Wed, 28 Aug 2024 19:08:57 GMT

Thank you for replying. Am I reporting the fault via the website or phone please?
Thanks again

Re: Internal White ONT Box on the Wall Has Fallen Off

gg30340 — Wed, 28 Aug 2024 21:23:21 GMT

Phone BT 0330.1234.150

Re: Internal White ONT Box on the Wall Has Fallen Off

Neolithic — Thu, 29 Aug 2024 22:09:13 GMT

Thanks for your help