This topic

Full Fibre Cables are up. When can I expect to CONNECT?

DonnyGee — Sat, 21 Sep 2024 16:14:50 GMT

Openreach have been working around our village and were hung past my house last week.

When and who should I contact regarding getting it into my house and connected. I ask because I do not have a clue.
I spoke to My BT customer service and they couldn't say and were no help at all!

Could anyone give me a clue as to who is best to contact...and possibly a rough idea of how long after the wires/cables are in the street before maybe it could be possible to get myself connected?

Thank you in advance for anything I can learn from you.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

NigelB72 — Sat, 21 Sep 2024 16:19:26 GMT

It could be weeks of months because the actual fibre cabling is only part of the work that needs completing the upgrade. You'll be notified by BT and Openreach when it's ready.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

WSH — Sat, 21 Sep 2024 17:09:57 GMT

As has already been said, the cables are only one small part of a much bigger project so it could be many months before it is RFS, (Ready for Service). You could try looking at the following:

https://www.openreach.com/

Re: Full Fibre Cables are up. When can I expect to CONNECT?

DonnyGee — Sat, 21 Sep 2024 17:18:17 GMT

Thanks for response.
Yes I already did that and it tells me Between now and 2026.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

DonnyGee — Sat, 21 Sep 2024 17:22:42 GMT

Thanks for responding.
I tend to agree. I did ask the Openreach lads doing the wires/cable on the day and they said possibly within a month, but after me asking BT and getting no positivity. I just thaught I'd ask the community.
I guess patience is a virtue!

Re: Full Fibre Cables are up. When can I expect to CONNECT?

imjolly — Sat, 21 Sep 2024 19:10:36 GMT

Just keep checking here until you see FTTP available then place your order. I would add I was able to order in about 2 weeks after the cables were added to the poles

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Full Fibre Cables are up. When can I expect to CONNECT?

Toneloc0_0 — Wed, 23 Apr 2025 06:51:33 GMT

Hi Donny,

Have you got full fibre yet?

Cheers

Re: Full Fibre Cables are up. When can I expect to CONNECT?

Burnedrope — Mon, 22 Sep 2025 12:11:25 GMT

I got an email today from openreach saying:

Congratulations, you can now get Full Fibre on the Openreach network at [my street address].

I've checked the btwholesale link above but it's all greek to me. But it says FTTP Priority Exchange - N

Re: Full Fibre Cables are up. When can I expect to CONNECT?

NigelB72 — Mon, 22 Sep 2025 13:05:14 GMT

You'll need to check with your ISP to see if they're allowing orders to be placed. Just because Openreach say it's available, doesn't mean the suppliers are ready to offer it..

Re: Full Fibre Cables are up. When can I expect to CONNECT?

imjolly — Mon, 22 Sep 2025 13:14:09 GMT

if you used the link I posted and unless it says FTTP available and you can order ONT then you cannot order yet despite what openreach email says. you just need to keep checking

Re: Full Fibre Cables are up. When can I expect to CONNECT?

verkosh — Mon, 22 Sep 2025 13:15:42 GMT

@Burnedrope

That means your exchange isnt currently a FTTP priorty exchange, an exchange tends to become that when the majority of propeties connected to that exchange can order FTTP and then only FTTP products can be ordered from suppliers except in exceptional circumstances

Re: Full Fibre Cables are up. When can I expect to CONNECT?

Burnedrope — Mon, 22 Sep 2025 13:16:18 GMT

I'll make a note of when I can order it to help others get a rough idea of when it will be available

Re: Full Fibre Cables are up. When can I expect to CONNECT?

Anonymous — Mon, 22 Sep 2025 13:20:01 GMT

Not sure why a year old thread has been dug up...

@Burnedrope

You need to look for this line in the Wholesale Checker.

If it's available then the notes at the bottom will indicate what's involved in the installation, which may not necessarily be one stage as per the image. If all looks good then as @NigelB72 said, you just need to be patient until BT catch up.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

verkosh — Mon, 22 Sep 2025 13:22:13 GMT

Have you tried checking with your ISP of choice if you can order a full fibre package, if you got the email saying its available at your adress you should be able to.

When I got it a few years back I was able to order pretty much instantly

Re: Full Fibre Cables are up. When can I expect to CONNECT?

WSH — Mon, 22 Sep 2025 13:54:37 GMT

Just be aware, there is often a delay between Openreach sending that email and the ISP's ordering system catching up.

In my case, BT was about a week before I could order but I noticed at the time that Sky was more like 6 weeks (and their forum says that is typical). I suspect the rest will be somewhere in between.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

NigelB72 — Wed, 24 Sep 2025 07:14:29 GMT

@WSH I had the opposite. BT told me it wasn't available and they also reliably informed me that Sky had no Openreach appointments for 6 months. Sky had me installed and running within 2 weeks of ordering 🤣

Re: Full Fibre Cables are up. When can I expect to CONNECT?

Burnedrope — Wed, 24 Sep 2025 18:09:50 GMT

Sky seem to be aware that I can get their 900mbps package so this tracks

Re: Full Fibre Cables are up. When can I expect to CONNECT?

WSH — Wed, 24 Sep 2025 18:49:03 GMT

@NigelB72 It’s difficult to know what’s going on at times.

I specifically booked an OR install with Sky six weeks back. CF turn up and I send them packing, as they wanted to dig things up. Sky's excuse? Well they tried to tell me "OR sometimes send out CF when they are busy". At which point I cancelled and came back to BT.

You’ve got to laugh, haven’t you.

Re: Full Fibre Cables are up. When can I expect to CONNECT?

NigelB72 — Wed, 24 Sep 2025 19:05:08 GMT

@WSH it's all got a bit muddled recently since Sky started using CF as well. When I came to my last renewal, I found OR options very limited so next time around, I might end up having a CF ONT fitted which is annoying but at least we'll be well covered on fibre options. We've got VM, OR and CF on our street 😆

Re: Full Fibre Cables are up. When can I expect to CONNECT?

WSH — Wed, 24 Sep 2025 19:15:28 GMT

@NigelB72 So have I but the CF infrastructure is positioned so it can't connect to OR's ducts even with PIA. Consequently, CF wanted to dig a commnual drive shared by four households. (I know VM can use the ducts as I watched them put it through the ducts two years ago, when next door went with them).

Long story short, BT had got their act together in the meantime and finally offered me a sensible price for a change. Ended up on FF150 for the same price as a new customer...so there is hope.