Broadband Installation failure has left my vulnerable realtive contactless

pmarshal — Wed, 25 Sep 2024 11:54:59 GMT

A failure to install fibre broadband to my mother in law's house has cut off her home phone line which she desperately needs. She live a long way from us, and is not currently contactable. I spoke to 2 seperate people yesterday, as I am named on the account. They promised several things, including a call back to me, which did not occur. The online tracking system now says all orders are complete. They're not. Today I tried to get a status, but they will not talk to me as I'm not an account manager. I've had previous good results using this forum, so I hope a BT moderator will pick this up and contact me urgently.

Re: Broadband Installation failure has left my vulnerable realtive contactless

Christopher_G — Wed, 25 Sep 2024 12:43:33 GMT

Hi @pmarshal

If you're named on the account, they should be able to help with this.

I'll send you a private message to get some information from you. Could you have a look and get back to me please?

Thanks

Chris

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Broadband Installation failure has left my vulnerable realtive contactless

Re: Broadband Installation failure has left my vulnerable realtive contactless