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Internet loss suddenly

Listo1 — Sat, 28 Sep 2024 19:23:12 GMT

Hi There
Hoping someone can help ! Our internet connection has just stopped working today … We have full fibre. The orange light stays on the hub, then starts flashing purple.
The PON/ Los lights are not on - the modem

I have Logged the fault with BT although they first told me to do the usual switch everything off and on which I have … several times today and tried to tell me there was nothing wrong ! They they ran more tests and are sending an engineer out but the earliest is Wednesday ! I have three teens who are going crazy ! Please help ! If there is anything I can do to fix this myself please let me know !

Re: Internet loss suddenly

licquorice — Sat, 28 Sep 2024 19:30:20 GMT

There is nothing you can do but wait for engineer.

Re: Internet loss suddenly

iniltous — Sat, 28 Sep 2024 20:33:26 GMT

The PON ( normal working ) or the LOS ( loss of signal ) shouldn’t both be off , it’s usually one or the other lit , which suggests it’s the ONT itself that’s faulty , you could try powering it off and on , that should bring it back to life if it’s possible to do that , but if it’s kaput , as stated until the tech turns up you are stuck ….FWIW , Halo3+ gets a lot of stick on these forums , but in a case like yours , it would have taken over using the 4g mobile network.

Re: Internet loss suddenly

Keith_Beddoe — Sat, 28 Sep 2024 20:51:15 GMT

It could just be the power unit, as switch mode power units do have a tendency to fail.

If its a 12 Volt one, you may be able to find a suitable substitute to try.

Re: Internet loss suddenly

Listo1 — Sun, 29 Sep 2024 09:14:32 GMT

Thank you all for your help … I guess it’s the waiting game until Wednesday ! Fingers crossed for a cancellation appointment !