https://community.bt.com/t5/BT-Fibre-broadband/Broadband-Fibre-stopped-working-no-updates/m-p/2408179#M357244 <P>LOS , loss of signal, so no light being received at the ONT , the problem could be anywhere between the headend and your address , affecting many , or could &nbsp;be from the CBT to your house and affecting only you .</P><P>If you know of any near neighbours with FTTP ( not necessarily BT customers but on Openreach FTTP ) , if they are also having problems ( LOS ) it indicates a problem affecting more than just you .</P><P>If you have reported the issue , there isn’t much else you can do until Openreach fix whatever the issue is , if you haven’t reported the issue , it’s a good idea to do so , even if you have to wait in a queue .</P> Mon, 30 Sep 2024 20:23:00 GMT iniltous 2024-09-30T20:23:00Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-Fibre-stopped-working-no-updates/m-p/2408167#M357243 <P>Evening,</P><P>Was hoping to get some info about issue with my fibre broadband, it’s unable to connect since 09:45am - the service status has remained at 19:00 when the issue will be fixed but issue still occurs - on other online BT service issue pages states no issue….</P><P><BR />I tried calling after 45min call the call got disconnected</P><P>The web chat stopped working after 20mins</P><P>Open Reach box shows as LOS in red (loss of service)&nbsp;</P><P>area is Newcastle upon Tyne&nbsp;</P> Mon, 30 Sep 2024 19:16:27 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-Fibre-stopped-working-no-updates/m-p/2408167#M357243 Sc1983 2024-09-30T19:16:27Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-Fibre-stopped-working-no-updates/m-p/2408179#M357244 <P>LOS , loss of signal, so no light being received at the ONT , the problem could be anywhere between the headend and your address , affecting many , or could &nbsp;be from the CBT to your house and affecting only you .</P><P>If you know of any near neighbours with FTTP ( not necessarily BT customers but on Openreach FTTP ) , if they are also having problems ( LOS ) it indicates a problem affecting more than just you .</P><P>If you have reported the issue , there isn’t much else you can do until Openreach fix whatever the issue is , if you haven’t reported the issue , it’s a good idea to do so , even if you have to wait in a queue .</P> Mon, 30 Sep 2024 20:23:00 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-Fibre-stopped-working-no-updates/m-p/2408179#M357244 iniltous 2024-09-30T20:23:00Z