This topic

Upload speeds at 0.01

iftikhar24 — Mon, 30 Sep 2024 22:34:35 GMT

I have had amazing download speeds, and ping latency but have been at 0.01 upload speeds for the past 4-5 days. Bt customer support on the phone is refusing to send out an engineer. i have done multiple factory resets, power cycle resets and more with the technicians everyday. I am now being told to wait 1-2 weeks whilst the back end team gets back to me. I cannot wait this long, as i work from home. Please can someone assist me.

Re: Upload speeds at 0.01

iftikhar24 — Mon, 30 Sep 2024 22:38:41 GMT

id also like to mention, sometimes throughout the day i randomly get the right amount of upload speed, around 70mbp but it goes back to <1mb again

Re: Upload speeds at 0.01

tonysmini018 — Tue, 01 Oct 2024 05:23:38 GMT

Are you using a BT router?

Have you ran a test using the MyBT app?

Are you using a VPN?

Re: Upload speeds at 0.01

iftikhar24 — Tue, 01 Oct 2024 09:15:26 GMT

I am using the original btsmarthub2 router,

running the test through the MYBT app comes with the same results or a few mb higher. And no vpn, on any devices.

Re: Upload speeds at 0.01

TimCurtis — Tue, 01 Oct 2024 09:18:25 GMT

@iftikhar24

Can you post an image of the connection stats from the SH2 please.

Re: Upload speeds at 0.01

imjolly — Tue, 01 Oct 2024 09:20:05 GMT

if you work from home are you downloading files at the same time as you are trying to upload files?

Re: Upload speeds at 0.01

iftikhar24 — Tue, 01 Oct 2024 09:25:01 GMT

How am I able to do this?

Re: Upload speeds at 0.01

iftikhar24 — Tue, 01 Oct 2024 09:25:50 GMT

Yes quite a few files, and also streaming my screen to my team many times a day. My voice is just completely laggy and the stream comes to be rubbish, with less than 1mb of upload.

Re: Upload speeds at 0.01

iftikhar24 — Tue, 01 Oct 2024 15:41:41 GMT

hi, how can i get the image of connection stats?