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How long to Activate new 150 upgrade?

johnhannah — Fri, 04 Oct 2024 13:57:10 GMT

Hi,

Hope you are all well.

I'm wondering if there is an activation period for fibre that I had fitted today. Details below.

I am an existing BT customer and until today had a 59-73 Mb copper connection
Openreach can provide full fibre in my area.
I took advantage of the free upgrade from copper to full-fibre 100 (150 for a month)

Openreach arrived today as expected and did his stuff outside and connected fibre from the pole to the box inside the house and connected the RJ45.

RJ45 connected with green LAN light on
Fibre wire connected with green PON light on
LOS light off as it should be (unless there is a loss of signal then would be red I believe!)
Green power light on

Connections (see images)

RJ45 connected to open reach box.
Other end of RJ45 connected to existing hub.
I tried wi-fi and connecting an RJ45 straight into the laptop.
I have unplugged and re plugged in the open reach box and the hub.
I've reset the hub.
I have tried a different RJ45 from the Openreach box to hub.
I have unplugged the RJ45 and re-plugged in the copper cable but that no longer works.
The hub sticks on a combination of either flashing orange or flashing purple.
My devices all instantly connect to the buildings free 10mb wi-fi so it's not me or my devices.

I have no internet connection at all. I took Openreach guys work for it that all was well ...and he is gone before I used the internet again.

Does anyone have any suggestions before I spend a week getting the run around form Customer Service/Complaints team?

Many thanks for any help.

Re: How long to Activate new 150 upgrade?

imjolly — Fri, 04 Oct 2024 13:52:02 GMT

you need to edit out the serial number from the pic of the ONT

try phoning FTTP Team 08005874787 and see if they can help have the ONT serial number handy and quote that as sounds like activation

Re: How long to Activate new 150 upgrade?

chrisjp — Fri, 04 Oct 2024 14:41:22 GMT

Did either you or the Openreach guy go into Hub Manager (192.168.1.254 into a browser connected to the hub) to turn on the WAN port on the hub?
You do this by going to Advanced Settings-Broadband-and then toggle Full Fibre (FTTP Mode) to 'on'

Re: How long to Activate new 150 upgrade?

ptrduffy — Fri, 04 Oct 2024 14:42:17 GMT

HI @johnhannah

Did you switch your Hub to Full Fibre mode?

Home->AdvancedSettings->Broadband

Switch the toggle for "Full Fibre (FTTP) Mode" to "On" - without that port 4 on your Hub still acts as a LAN port.

Re: How long to Activate new 150 upgrade?

johnhannah — Fri, 04 Oct 2024 14:49:30 GMT

Hi Chris,
Thanks for your reply.

Gave FTTP team a call.
Full Fibre (FTTP) Mode button was OFF.
I switched it on and away we went.

Everything else was fine as per the trouble shooting.
All sorted now.

Re: How long to Activate new 150 upgrade?

johnhannah — Fri, 04 Oct 2024 14:51:03 GMT

Hi @ptrduffy

Thanks for your reply.
Gave FTTP team a call.
Full Fibre (FTTP) Mode button was OFF.
I switched it on and away we went.

Everything else was fine as per the trouble shooting.
All sorted now.