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Purple flashing on smart hub

CHNLO — Wed, 16 Oct 2024 15:43:22 GMT

Hello, I am having problems with my smart hub continuously flashing purple.
I have checked the cables and all of these are connected properly and have rebooted the hub. Unfortunately, nothing has changed and as I do not have a landline I cannot check for noise.

Any recommendations on how I could fix this/ what the problem could be?
Should I factory reset the smart hub?

Re: Purple flashing on smart hub

Anonymous — Wed, 16 Oct 2024 15:55:21 GMT

Assuming you don't have FTTP, if you have a modern master socket, remove the front panel & plug directly into the test socket at the back. You may need a microfilter.

Re: Purple flashing on smart hub

CHNLO — Wed, 16 Oct 2024 17:00:38 GMT

Thanks, my smart hub manager says fttp mode is turned on so I’m assuming I do have it. I am a tenant and do not pay for my broadband so not sure of all the details.

Is the modern master socket the primary phone socket? I would need to unscrew the panel I think.

Is there anything I can do before this step?

Re: Purple flashing on smart hub

Peter_W — Wed, 16 Oct 2024 17:50:00 GMT

Hey there @CHNLO, welcome to the BT Community Forums.

Is your Hub connected to a white Openreach branded modem that's attached to the wall with several lights on it, or is it just a traditional phone / broadband socket?

Feel free to post a photo if you're unsure.

If it's the latter, FTTP mode shouldn't be enabled, so this could explain the problem.

Peter

Re: Purple flashing on smart hub

Anonymous — Wed, 16 Oct 2024 17:51:42 GMT

If you have FTTP the LAN 4/WAN on the SH2 will be plugged into one of these or similar.

Re: Purple flashing on smart hub

CHNLO — Wed, 16 Oct 2024 20:27:43 GMT

Thanks it’s just a traditional socket, it’s not connected to a modem. I’ve turned off full fibre mode which also restarted the hub but unfortunately this doesn’t seem to have fixed the problem.

Re: Purple flashing on smart hub

CHNLO — Wed, 16 Oct 2024 20:28:24 GMT

Re: Purple flashing on smart hub

Anonymous — Wed, 16 Oct 2024 21:02:11 GMT

https://www.youtube.com/watch?v=Uv6sjEwANu8