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Problem running bt speed test diag

Orient — Wed, 16 Oct 2024 21:30:54 GMT

I can run the bt speed test but there is an extra bit for diagnostics. It asks you to put in the bt id but starts beuu111111 etc . I have looked at the bt paperwork but there is nothing referring to that kind of ID?

Re: Problem running bt speed test diag

Michael_D — Thu, 17 Oct 2024 10:51:40 GMT

Hi @Orient

Thanks for coming to the community.

The BT ID would be something that you have set up, usually when you have signed up to BT. It is often an email address, and what you would use if you logged into your My BT account.

If you don't think you have one, you can create one on our Create a BT ID page.

Michael

Re: Problem running bt speed test diag

Orient — Fri, 18 Oct 2024 10:23:28 GMT

Hello, i have used my bt id in the box provided and it does not work. It looks for the format e.g.BEUUXXXXXX. I can send a photo if required.

Re: Problem running bt speed test diag

Michael_D — Fri, 18 Oct 2024 10:44:03 GMT

If you can send over a photo that would be helpful. I've not seen anything with that format before. @Orient

Michael

Re: Problem running bt speed test diag

Orient — Fri, 18 Oct 2024 17:31:37 GMT

How can I send a photo on here

Re: Problem running bt speed test diag

Carlusha — Fri, 18 Oct 2024 17:35:50 GMT

It's easy BUT don't send a photo. Your BT id should be kept hidden from the outside world.

Re: Problem running bt speed test diag

Orient — Fri, 18 Oct 2024 17:53:54 GMT

It's ok there is no id on there. I have uploaded to show you the box. And the example they give

Re: Problem running bt speed test diag

Orient — Fri, 18 Oct 2024 18:55:43 GMT

Done it

Re: Problem running bt speed test diag

Orient — Sat, 19 Oct 2024 07:53:42 GMT

Uploaded the photo i mean

Re: Problem running bt speed test diag

Rach_H — Sat, 19 Oct 2024 13:31:46 GMT

If you're not able to see this in your account you will need to give our team a call, and they will be able to confirm this for you, and look into the trouble you're having.

Rach

Re: Problem running bt speed test diag

Orient — Sun, 20 Oct 2024 17:20:03 GMT

Can you see the picture I have uploaded as it shows what box I am trying to enter a valid BT ID to complete the test?

Re: Problem running bt speed test diag

Michael_D — Mon, 21 Oct 2024 10:10:59 GMT

It wasn't coming up on the thread @Orient, but I've been able to see it on your profile.

It isn't asking for your BT ID, it is the Broadband Service ID, which does start BBEU.

That would usually be on any emails or letters that were sent to you when you took out the contract, but if you don't have that available, it would be best to get in touch with our broadband tech guides, who can get this for your reference, and also take a look at your speed for you.

Michael

Re: Problem running bt speed test diag

Orient — Mon, 21 Oct 2024 13:40:55 GMT

Thank you I will do that

Re: Problem running bt speed test diag

Orient — Mon, 21 Oct 2024 14:59:56 GMT

Just to add I contacted BT and they will not provide my broadband ID due to security/scamming?
They are the only ones who can run the test, which is strange because it clearly comes up with the speedtest, so why are you then allowed to access it?

I'm a bit mystified tbh!

Re: Problem running bt speed test diag

Peter_W — Mon, 21 Oct 2024 16:47:16 GMT

Thanks for getting in touch with our team @Orient.

If they're not able to provide you with these details, then as an alternative they should still be able to help run any checks on your broadband connection if you're having trouble.

As an alternative, if you log into the My BT app, there's the option to test your speeds and run further diagnostics in here too.

Peter

Re: Problem running bt speed test diag

Orient — Mon, 21 Oct 2024 18:26:01 GMT

Yes, I realise I can do that. This all came about when one of their suppprt people told me you can test directly into the router with an ethernet cable. I was basically trying it out. Thanks for your reply.