This topic

New to BT (from Virgin)

Sickofvirgin — Mon, 04 Nov 2024 10:44:09 GMT

Hello everyone,

I have just ordered Full fibre 10 as open reach have just installed my road which I’m very happy about, I’ve always wanted BT FTTP as I’m sick to death with virgin. Under load just didn’t cut it, years ago just after it switched from teletext broadband it was ok but these days it’s just saturated.

onwards and upwards!, anyway, I just came here to ask a couple of questions.

I still have virgin installed at the property, this shouldn’t be an issue correct?, I haven’t migrated I’ve now got 2 providers.

Regarding the super hub 2, do I have full access? Ie can use my own router, I also have a switch but I’m going to drop that anyway when BT comes. Also do I need to use some sort of BT modem? Or can I go direct from the fibre to my router?

I saw BT use dynamic ip is this similar to virgin where as you’ll get a very sticky dynamic ip?.

also just out of curiosity, what kind of pings do you guys get to common locations, ie London, Frankfurt, Paris, Amsterdam?.

if someone does reply regarding pings please also relay your location, I’m in Liverpool.

looking forward to getting the install!!

thanks guys any reply much appreciated.

Re: New to BT (from Virgin)

imjolly — Mon, 04 Nov 2024 10:44:03 GMT

as long as you are not getting Digital Voice phone from BT then you can use your own router to connect and no need to BT hub only if you get DV do you need to connect hub

Re: New to BT (from Virgin)

Sickofvirgin — Mon, 04 Nov 2024 10:48:32 GMT

Hi thanks for quick reply, I think the router I have is a little old so might have to get a new one. What connection is required on router? So I can get the fibre direct?

Re: New to BT (from Virgin)

TECHHERO1984 — Mon, 04 Nov 2024 11:31:17 GMT

You can use your own router however BT/EE won't offer after-support if you are using third-party equipment and all of the routing itself will be your responsibility.

It is possible to use Digital Voice with a third-party router how ever again this would need to be coded in yourself and BT/EE would not offer any fault support as you are using third-party equipment.

Other threads on here will guide you with some of the routings.

It is recommended that you use the BT/EE equipment provided to have the after-support and compatibility with the package and equipment, but ultimately, it is your choice.

Re: New to BT (from Virgin)

licquorice — Mon, 04 Nov 2024 11:53:12 GMT

@TECHHERO1984 wrote:

You can use your own router however BT/EE won't offer after-support if you are using third-party equipment and all of the routing itself will be your responsibility.

It is possible to use Digital Voice with a third-party router how ever again this would need to be coded in yourself and BT/EE would not offer any fault support as you are using third-party equipment.

It is absolutely NOT possible to use Digital Voice with a third party router.

Other threads on here will guide you with some of the routings.

It is recommended that you use the BT/EE equipment provided to have the after-support and compatibility with the package and equipment, but ultimately, it is your choice.

@Sickofvirgin The connection type is PPPoE

Re: New to BT (from Virgin)

chrisjp — Mon, 04 Nov 2024 11:53:55 GMT

"What connection is required on router? So I can get the fibre direct?"

Openreach will install an Optical Network Termination (ONT) box in your house, which will terminate the fibre. From there an ethernet cable connects the ONT to your SH2, which has a dedicated broadband ethernet port on it which you can activate as a FTTP input. If you have your own router that presumably will have a similar ethernet FTTP input port as well.

Re: New to BT (from Virgin)

imjolly — Mon, 04 Nov 2024 11:54:25 GMT

you need to use the BT SH2 connected to the ONT to get digital voice ( covered many times on forum) but you can then connect your own router to the SH2

Re: New to BT (from Virgin)

TECHHERO1984 — Mon, 04 Nov 2024 12:01:50 GMT

IP Voice is compatible with some third-party routers on the market.

The third-party routers would require their own coding to support any network IP voice service, so it isn't as black and white and you're are saying its not a NO.

I am familiar with people who have used their own coding to use Digital Voice on a thrid party router and there are threads on here with some coding on how to do it.

but I must stress it isn't advisable and BT wouldn't offer any support on how to do this.

Re: New to BT (from Virgin)

TECHHERO1984 — Mon, 04 Nov 2024 12:02:21 GMT

IP Voice is compatible with some third-party routers on the market.

The third-party routers would require their own coding to support any network IP voice service, so it isn't as black and white and you're are saying its not a NO.

I am familiar with people who have used their own coding to use Digital Voice on a thrid party router and there are threads on here with some coding on how to do it.

but I must stress it isn't advisable and BT wouldn't offer any support on how to do this.

Re: New to BT (from Virgin)

licquorice — Mon, 04 Nov 2024 12:04:52 GMT

@TECHHERO1984 I repeat, it NOT possible to configure a third party router for Digital Voice.

BT Digital Voice is a proprietary system, not standard VoIP.

Please check your facts before posting misleading information.

Re: New to BT (from Virgin)

TECHHERO1984 — Mon, 04 Nov 2024 12:12:13 GMT

We'll agree to disagree.

I know people who have done it with TPlink systems and ASUS but as I said it isn't advisable and BT wouldn't give after-support.

but you have your opinion and that's fine 🙂

Re: New to BT (from Virgin)

licquorice — Mon, 04 Nov 2024 12:16:16 GMT

It is not an opinion it is FACT. Desist from posting erroneous information.

Re: New to BT (from Virgin)

Sickofvirgin — Mon, 04 Nov 2024 14:11:22 GMT

Thanks for all the replies guys.

i won’t be using VOIP services. I just meant basic configuration.

So from what I’ve gathered I can buy a semi decent router and just login through ppoe.. my question is do I need BT auth for assistance for this is is it just plug and play

Re: New to BT (from Virgin)

Sickofvirgin — Mon, 04 Nov 2024 14:15:34 GMT

When you say routing I’m assuming you mean nothing past the first hop? Ie just what I can change on my end not routing past this point.

Re: New to BT (from Virgin)

imjolly — Mon, 04 Nov 2024 14:17:27 GMT

@Sickofvirgin

changing router is just plug and play no need to inform BT

Re: New to BT (from Virgin)

licquorice — Mon, 04 Nov 2024 14:43:12 GMT

@Sickofvirgin wrote:

When you say routing I’m assuming you mean nothing past the first hop? Ie just what I can change on my end not routing past this point.

Just ignore @TECHHERO1984 I've no idea what he means by that, I doubt he does either.

Re: New to BT (from Virgin)

TECHHERO1984 — Wed, 06 Nov 2024 12:02:19 GMT

BT FTTP With Digital Voice - Alternative to Smart Hub 2 :: Fibre Broadband :: think broadband

just because Liquorice is unfamiliar with something doesn't mean it can't be done, I am quite shocked that he is quite dismissive on here of new information and comes across quite rude.

I would ask that the moderators have a look at some of his messages moving forward

Re: New to BT (from Virgin)

licquorice — Wed, 06 Nov 2024 12:15:36 GMT

I'm perfectly aware of that thread and have, in fact, referenced it on the forum in the past.

You clearly haven't read that thread fully. If you had, you would have seen that the Smart Hub2 was still required to provide Digital Voice albeit not as the first connected device.

The methodology employed to do so is far beyond the scope of the vast majority of customers.

Re: New to BT (from Virgin)

TECHHERO1984 — Wed, 06 Nov 2024 12:16:07 GMT

This is what I said in my original post, that it "isn't recommended", its you who's giving out false information that it's not possible when others have done it.

and you are quite a rude and dismissive in your posts they are borderline troll like , this forum is here to offer different opinions and ideas and respect should be shown at all times.

telling people to ignore people and sending insulting text in posts is not a great thing and I will ask that the moderators take a closer look at this

Re: New to BT (from Virgin)

Sickofvirgin — Wed, 06 Nov 2024 12:24:09 GMT

I don’t know why your arguing over something that wasn’t part of the post, not even sure why the voice was brought into the conversation.

also I think liquorice was referring to your comments regarding routing, not the voice.