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internet stuck at 10mb

atomss — Mon, 11 Nov 2024 17:59:47 GMT

Hi my broadband already 1 week stuck on 10mb should be 70mb not know what the problem

Re: internet stuck at 10mb

imjolly — Mon, 11 Nov 2024 18:04:24 GMT

Have you been having problems with your connection dropping? Often?

If you still have phone use and not digital voice try dialling 17070 option 2 should be silent no noise whatsoever

Can you post connection stats from your router?

Re: internet stuck at 10mb

atomss — Mon, 11 Nov 2024 18:38:33 GMT

Connection status,Connected
Connection type,Fibre Broadband (VDSL)
Firmware version,v0.43.01.15019-BT (Thu Feb 29 23:17:28 2024)
Serial number,+091298+1850008323
Downstream sync speed,11.4 Mbps
Upstream sync speed,19.0 Mbps
Network uptime,1 days 6 Hours 8 Mins 33 Secs
System uptime,1 days 6 Hours 10 Mins 11 Secs
Public Wi-fi status,Active

Re: internet stuck at 10mb

licquorice — Mon, 11 Nov 2024 18:47:32 GMT

You need to report the fault to customer services0330 1234 150

Re: internet stuck at 10mb

imjolly — Mon, 11 Nov 2024 19:48:19 GMT

@atomss did you try quiet line test?

Re: internet stuck at 10mb

atomss — Mon, 11 Nov 2024 19:55:01 GMT

Tested and they found fault engineer is coming in 2 days