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Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into house

Big_Al1981 — Fri, 15 Nov 2024 09:48:20 GMT

I have Full Fibre 900 with BT and it works fine. Currently the fibre cable runs from a small grey box by outside by the front door through a wall, through our integral garage and into the room next door where it plugs into the modem. We are having our garage converted so will be moving the modem & router into the new conversion thus needing a shorter fibre cable and will just need to alter the where it comes through the wall from the outside. Do I contact BT to book an engineer visit or is it Openreach?

I tried speaking to someone from BT/ EE (The only way I could speak to a person was to go through to Upgrades but the person didn't seem very sure) and they told me to ring Openreach and gave me the 0800 023 2023 number but this appears to be for reporting damage / objections to poles etc.

How do I book a visit and how?

Thanks

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

jac_95 — Fri, 15 Nov 2024 10:07:15 GMT

Your provider be that BT or EE should be able to organise a ONT relocation for you

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

Anonymous — Fri, 15 Nov 2024 10:09:24 GMT

You could try following this path & see what they say:

https://openreach.my.salesforce-sites.com/form/?NRV

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

iniltous — Fri, 15 Nov 2024 11:58:10 GMT

As stated , although Openreach will do the work , you don’t arrange it with them directly ( you can’t ) , you contact your ISP and they arrange it , for one thing , Openreach can’t bill you directly, so they bill BT or EE ( or whoever the ISP is ) and the ISP bill you , OR charge the ISP around £100+ vat for this work , it’s an internal ONT shift , but isn’t a common thing to ask for , hopefully the ‘guide’ will understand what you need and raise the appropriate order .

https://www.openreach.co.uk/orpg/home/products/pricing/loadProductPriceDetails.do?data=hcaYjIWegP2u2KS8FTdcOBScuIM1Opem5f8dVePnh8UlMnGHsqdC0vzO163bJmh34D91D7M0q8u%2FIlSgtIFAKw%3D%3D

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

36ULW — Sat, 16 Nov 2024 19:17:48 GMT

Will the new cable be longer or shorter than the current one, if it’s the latter why not just coil up the cable in a circle, don’t put any bends on it and hide it behind the new wall cavity?

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

Big_Al1981 — Sat, 16 Nov 2024 19:46:12 GMT

Thanks I think we will just coil it up and hide in the wall cavity as is. I spoke to a guide and they understood, but they have a list of circumstances why they don't do ONT shifts and mine fell into this bracket. I thought a shorter cable would be better, but the speed is fine now anyway so as long as it stays the same I can live with that.

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

licquorice — Sat, 16 Nov 2024 20:24:37 GMT

Optical cable length has absolutely no bearing on speed.

Re: Who to contact & how? BT or Openreach - To move fibre cable that runs from outside into hou

36ULW — Sun, 17 Nov 2024 12:56:55 GMT

I’ve worked on PON’s that are 32km from a Head End and work just fine so an extra 5m on a Lead In will have absolutely no negative affect at all.