This topic

I have BT installed fibre in my property no consent given

vishal123349 — Thu, 05 Dec 2024 22:46:42 GMT

It has come to my attention BT engineer has installed Fibre by drilling into my property without any notice.

I believe the tenants have lied about the matter, I need evidence from BT regarding the Account and installation at my property.

Re: I have BT installed fibre in my property no consent given

gg30340 — Thu, 05 Dec 2024 23:12:48 GMT

Fibre is installed on behalf of many of the Internet Providers by Openreach however there are also other companies installing Fibre.

Are you sure that your tenant has Fibre from BT and not one of the many other providers?

Which ever company installed the fibre they would have sought permission from the person wanting to have the fibre installed and they or their representative would have been present when the installation was carried out.

I doubt that BT or any of the other providers would discuss another person's account with you without the permission of the account holder.

If you did not give permission to the tenant to have Fibre installed on your property that would appear to be an issue between you and your tenant.

As an aside I would suggest that having Fibre installed in a rental property would be an asset to the property.

Re: I have BT installed fibre in my property no consent given

vishal123349 — Thu, 05 Dec 2024 23:31:31 GMT

ON the box it says open reach

Re: I have BT installed fibre in my property no consent given

36ULW — Thu, 05 Dec 2024 23:34:30 GMT

They won’t provide you with another Customers account Information as that would go against Data Protection Laws.

Re: I have BT installed fibre in my property no consent given

gg30340 — Fri, 06 Dec 2024 00:30:06 GMT

@vishal123349 wrote:

ON the box it says open reach

Openreach install for many Internet Providers not just BT and as I stated previously I doubt that they will supply any information to you.

You will need to take it up with the tenant who got the Fibre installed.

Re: I have BT installed fibre in my property no consent given

iniltous — Fri, 06 Dec 2024 11:37:52 GMT

For clarity , are you saying you rent a property out , and the tenant has had FTTP installed without your expresss permission, if that’s the case , your issue is with your tenant, Openreach ( via the ISP ) state quite clearly that it’s the tenant ( if the property is rented ) that is required to obtain any necessary permission, the installer doesn’t know ( or care ) if a property is owner occupied or rented.

Openreach and BT ( if the tenant chose BT , but it would be the same with any ISP ) don’t owe you any explanation or documentation, the agreement between the ISP and the user is effectively none of your business , if for whatever reason you feel your tenant have acted against the terms of the rental agreement, you need to take it up with them , but you seem to be overreacting somewhat.

Re: I have BT installed fibre in my property no consent given

Hawkwise — Thu, 23 Oct 2025 15:44:40 GMT

That is a breach by Openreach / BT. Not a civil matter. It is a Legal requirement to obtain permission to install a Fibre Box on property. Without this persons permission they cannot install it and therefore will have to remove it.

Re: I have BT installed fibre in my property no consent given

Hawkwise — Thu, 23 Oct 2025 15:47:14 GMT

BT need a Wayleave document to be able to install fibre Broad on your Property. Without that they have trespassed and installed without your permission. Can you contact BT and tell them to remove it ? It's your land not theirs.

Re: I have BT installed fibre in my property no consent given

Kimberlin — Thu, 23 Oct 2025 16:09:04 GMT

@Hawkwise Just so you are aware, you’re querying a post that was made 10 months ago?..

Re: I have BT installed fibre in my property no consent given

vishal123349 — Thu, 23 Oct 2025 16:10:52 GMT

Thanks is there any way to get information the tennats wont provide their customer details and BT created a hole in my wall

Re: I have BT installed fibre in my property no consent given

WSH — Thu, 23 Oct 2025 16:18:23 GMT

I think the point that is being missed here is that, while Openreach and BT retail are both part of “BT group”, OFCOM rules oblige them to operate separate companies.

This is a customer-to-customer help forum for BT residential customers. It has no link to Openreach whatsoever and consequently, while we sympathise with both of you, there will be no one on here that can really help.

Edit: @Kimberlin Good point about it being 10 months old. I missed that myself.

Re: I have BT installed fibre in my property no consent given

Kimberlin — Thu, 23 Oct 2025 16:23:47 GMT

@WSH And indeed it appears that the appropriate responses and advice were given at the time.

I have no idea of the vulgarities of being a landlord and the relationship one might have with their tenants, but clearly legal advice may be required to resolve the issue.

Re: I have BT installed fibre in my property no consent given

WSH — Thu, 23 Oct 2025 16:28:31 GMT

Yes, but the fact that there is no relationship between OR and BT was missed. You have to remember that a lot of the general public still think they are one and the same.

Re: I have BT installed fibre in my property no consent given

Kimberlin — Thu, 23 Oct 2025 16:30:23 GMT

Good point well presented 👍

Re: I have BT installed fibre in my property no consent given

36ULW — Thu, 23 Oct 2025 17:18:32 GMT

They don’t need a Wayleave to install an ONT in your property when taking out an FTTP Service using the Openreach Network.

Re: I have BT installed fibre in my property no consent given

Kimberlin — Thu, 23 Oct 2025 17:29:05 GMT

As harsh as it comes across, as has been pointed out, this whole scenario is nothing to do with this forum. It is a landlord/tenant issue and it’s for them to resolve.

Re: I have BT installed fibre in my property no consent given

gg30340 — Thu, 23 Oct 2025 18:16:58 GMT

I have asked the forum moderators to lock this thread. It has been answered and no matter how many times the OP asks this forum can not help.

Re: I have BT installed fibre in my property no consent given

shakey1981 — Thu, 23 Oct 2025 19:41:11 GMT

@vishal123349 it will say openreach regardless of isp because they own the networj

Re: I have BT installed fibre in my property no consent given

WSH — Thu, 23 Oct 2025 19:47:01 GMT

@shakey1981 As has been pointed out, vishal123349's post was 10 months ago, so I doubt he's still listening, and OR is nothing to do with this forum.

Re: I have BT installed fibre in my property no consent given

Lesley_W — Fri, 24 Oct 2025 08:47:59 GMT

MOD NOTE - locking thread as advice already given