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Hybrid connect

djcrafty19 — Fri, 06 Dec 2024 23:58:58 GMT

Just installed my hybrid connect and all I can get a 3 red lights, the ee light above is blue. It’s connected via a cable, can’t understand why it doesn’t work

Help ?

Re: Hybrid connect

Peter_W — Sat, 07 Dec 2024 10:43:26 GMT

Good morning @djcrafty19, welcome back to the Community 😊

Are the signal bars showing as solid red, or is this flashing?

You can find more information on what all of the lights on your Hybrid Connect mean in the user guide too.

Peter

Re: Hybrid connect

djcrafty19 — Sat, 07 Dec 2024 11:30:09 GMT

There red plus now it’s saying no sim, frustrated

Re: Hybrid connect

Peter_W — Sat, 07 Dec 2024 11:41:42 GMT

@djcrafty19 If you haven't already can you please power this off, leave it off for a few minutes, then power it back on and see if this error clears?

Just to be sure as well, is it EE or BT that you took out your contract through?
Peter

Re: Hybrid connect

djcrafty19 — Sat, 07 Dec 2024 13:46:45 GMT

Hello

already done that without joy and it’s only a new hybrid not a new router. Already a BT customer

Re: Hybrid connect

Peter_W — Sat, 07 Dec 2024 14:04:18 GMT

Thanks for confirming that for me @djcrafty19.

If that's still not working for you now, please give our technical help desk a call and they'll be able to check this out for you further.
Peter