This topic

Wifi disappeared and hub started flashing purple out of nowhere?

CharleyA — Mon, 09 Dec 2024 19:18:38 GMT

On Saturday during storm Darragh, my wifi completely went down and my hub started flashing purple - which I found out means the broadband cable has disconnected. I assumed the storm was affecting service and didn’t worry.

However, it’s now Monday evening and I’ve had no wifi since Saturday afternoon. Hub is still flashing purple. I’ve tried turning it off/on (classic), disconnecting and reconnecting the broadband cable, but it’s still not working.

How can I fix this?

Re: Wifi disappeared and hub started flashing purple out of nowhere?

Keith_Beddoe — Mon, 09 Dec 2024 19:20:08 GMT

@CharleyA

When did you report it to BT, as it won`t get better on its own?

Re: Wifi disappeared and hub started flashing purple out of nowhere?

CharleyA — Mon, 09 Dec 2024 19:30:54 GMT

@Keith_Beddoe
Ah, I thought it was maybe something I could fix. I’ve just tried logging a broadband issue on the BT site but received an error message saying “This service is not currently available”. Also attempted to text 61988 but the text didn’t send.

I suppose I’ll have to call tomorrow morning, unless there’s any way of contacting them in the meantime?

Re: Wifi disappeared and hub started flashing purple out of nowhere?

Keith_Beddoe — Mon, 09 Dec 2024 19:36:42 GMT

You should be able to ring them, I think they are still open.

0330 1234 150.

Monday to Friday from 8 AM to 9 PM and weekends and bank holidays from 8 AM to 8 PM