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How often should Halo drop out?

Lila — Sat, 21 Dec 2024 18:48:22 GMT

I am going to start keeping a log but it drops, the phone cuts off (have the much-hated digital voice) and the router light has changed from blue to purple/flashing etc. Is this the norm for BT in the evenings or when traffic is higher?

I don't notice it as much as just when using the laptop but with digital voice is causes a lot of confusion for the person at the other end who gets cut off.

I just wondered what others experience. Thanks

Re: How often should Halo drop out?

jac_95 — Sat, 21 Dec 2024 19:32:55 GMT

@Lila Digital Voice should not cause issues like you are experiencing. It sounds like there's an underlying issue with your broadband connection.

Are you on FTTP or FTTC?

Re: How often should Halo drop out?

iniltous — Sun, 22 Dec 2024 10:40:44 GMT

Halo is an only benefits package , so Halo your halo doesn’t drop out , and obviously if your telephony is IP ( Internet based ) and the ‘internet’ goes off , so does your telephone.

As stated , are you FTTC ( fibre to the cabinet ) or FTTP ( fibre to the premises ) , if FTTP as well as the router dropping out and reconnecting, does the ONT ( the mains powered box the router connects to ) also showing any errors during this downtime, like the PON light going off or flashing , or the LOS light comes on ?

If FTTC it’s harder to do any fault locating yourself, but if you lose connection frequently, then report it to your provider, that presumably is BT are posting here .

Re: How often should Halo drop out?

Lila — Sat, 28 Dec 2024 20:04:38 GMT

I'm assuming it's fibre to the cabinet.

I'm afraid I have no idea what an ONT is. The router is plugged into the wall - that's all.

The connection has dropped twice already in the last 2 hours. Is it normal for BT to do this, presumably when traffic is higher?

Re: How often should Halo drop out?

licquorice — Sat, 28 Dec 2024 20:26:05 GMT

No, it is not normal, you have a fault.

Re: How often should Halo drop out?

imjolly — Sat, 28 Dec 2024 21:20:31 GMT

Phone CS 03301234150 and report a fault with connection dropping