Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't work

kitkline — Sun, 05 Jan 2025 22:15:12 GMT

When we recently lost cable connectivity I noticed that although the hybrid connect kicked in the wifi connection did not work (web pages would not load for example).

To replicate this at a later date I did the following:

(1) Unplug the broadband cable to the router

(2) Observe the lights on router and hybrid connect

(3) Login into hub manager to observe

I see purple on the router and 2 bars of white on the hybrid connect with a blue central icon. From BT support pages this is what is expected when Hybrid connect is working.

On the hub manger is says 'Connected (External Mobile)

BUT - nothing works - cannot browse web pages and all connected devices report the wifi connection as unusable.

We have excellent 4g locally so it is not a signal issue...

It seems that at face value everything 'looks right' - but an attempt to browse web page gives a DNS failure.

4 screen shots of hub manager attached...

Does anyone have any idea why despite all the correct colours (in the event of a cable outage) the wifi connection is not working?

Cheers

Kit

Re: Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't

licquorice — Sun, 05 Jan 2025 22:28:19 GMT

This is the BT residential forum, you need to post on the business forum https://business.forums.bt.com/

Re: Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't

kitkline — Mon, 06 Jan 2025 08:48:52 GMT

Thanks - I had not appreciated the difference in forums and have re-posted

Cheers

Kit

This topic

Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't work

Re: Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't

Re: Hybrid connect shows white icon with 2 bars and router is purple (as expected) but wifi doesn't