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Re: Speed guarantee claim question

nithsdalenoddy1 — Sun, 19 Jan 2025 16:46:36 GMT

So who do I contact in BT about this (please don't tell me 150)

Re: Speed guarantee claim question

Keith_Beddoe — Sun, 19 Jan 2025 16:57:39 GMT

Use the Broadband troubleshooter https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/bt-broadband-connection-problems

Re: Speed guarantee claim question

nithsdalenoddy1 — Sun, 19 Jan 2025 17:02:17 GMT

Doesn't answer my question tho'

Re: Speed guarantee claim question

Keith_Beddoe — Sun, 19 Jan 2025 17:14:41 GMT

If it reports that there is an issue with your speed, then you book a visit from Openreach to investigate. Remember quoted speeds are connection and not download speeds.

Re: Speed guarantee claim question

Manatarms84 — Sun, 19 Jan 2025 18:40:03 GMT

As mentioned if you believe you have a fault it can be reported online an engineer booked if needed. If you would rather to speak to someone then speak to the technical support team who will run a test for you.