This topic

New router for FTTP

cljxr27 — Tue, 21 Jan 2025 11:49:22 GMT

I was sent a new router for my change over to FTTP. But engineer asked if I received a ETH cable (RJ45) to connect NBN connection box to new router. I was never sent one so broadband is down who in BT can send me one ?

Re: New router for FTTP

Keith_Beddoe — Tue, 21 Jan 2025 11:56:54 GMT

Its just an ordinary Cat 5 Ethernet cable, do you not have one somewhere?

I assume you have already been changed over?

Re: New router for FTTP

cljxr27 — Tue, 21 Jan 2025 11:58:04 GMT

I'm a pensioner and all my devices are wi-fi. Why didn't BT or who ever supplied router provide a cable?

Re: New router for FTTP

Keith_Beddoe — Tue, 21 Jan 2025 12:01:47 GMT

BT normally send one in the post, as part of your order.

You are not going to benefit much from a fast FTTP connection if you only use wireless.

Has FTTP been activated and the copper connection disconnected?

Re: New router for FTTP

cljxr27 — Tue, 21 Jan 2025 12:32:50 GMT

Yes copper removed changed over to fibre but No ETH cable to test if it works

Re: New router for FTTP

Keith_Beddoe — Tue, 21 Jan 2025 12:38:22 GMT

Cannot suggest anything apart from getting on locally, they are very cheap. Currys/PC World. Screwfix, Argos etc.

If you look at your BT order, there should be a pending item for a short cable. If not, you would have to ring BT and ask them to send one, but its likely to take a while.

Re: New router for FTTP

chrisjp — Tue, 21 Jan 2025 13:00:50 GMT

It's really not worth chasing BT to supply this cable, they'll take ages to supply one and may not get aroud to doing so at all.
It's just a standard ethernet Cat 5 cable, readily & cheaply available in Currys, computer shops, B&Q, Screwfix etc.

Re: New router for FTTP

Keith_Beddoe — Tue, 21 Jan 2025 13:43:02 GMT

@cljxr27

This post mentions a welcome pack.

https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-500-Router/m-p/2290500#M345994

Re: New router for FTTP

WSH — Tue, 21 Jan 2025 13:45:50 GMT

You sure you're on the right forum, mate? NBN seems to be an Australian expression. I've never heard it used in the UK. We call it an ONT.

Re: New router for FTTP

cljxr27 — Tue, 21 Jan 2025 14:51:37 GMT

Yes you are right Optical Network Terminal

Re: New router for FTTP

WSH — Tue, 21 Jan 2025 16:31:04 GMT

So, out of ideal curiosity, where did you get NBN from then?

Anyway, as a number of people have said, any Cat 5 cable will do. In fact, you may struggle to find Cat 5, as it's obsolete, so I'll also add any Cat 5e or Cat 6 cable will also do.