https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423487#M358959 <P>Thanks. Is it a problem with the phone rather than hub?</P> Mon, 03 Feb 2025 08:43:54 GMT edbostan 2025-02-03T08:43:54Z https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423483#M358957 <P>I have fibre to the cabinet but copper&nbsp; from pole to house. When I check my connections on my mobile I get the message 'connected without internet'. What does this mean? To reinstate 'connected' I tap the router name. This usually happens after returning home after being out.</P> Mon, 03 Feb 2025 08:12:49 GMT https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423483#M358957 edbostan 2025-02-03T08:12:49Z https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423485#M358958 <P>It means you are connected to the hub via WiFi but your device hasn't received an IP address.</P> <P>&nbsp;</P> Mon, 03 Feb 2025 08:30:05 GMT https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423485#M358958 licquorice 2025-02-03T08:30:05Z https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423487#M358959 <P>Thanks. Is it a problem with the phone rather than hub?</P> Mon, 03 Feb 2025 08:43:54 GMT https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423487#M358959 edbostan 2025-02-03T08:43:54Z https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423491#M358962 <P>is your phone set to auto connect to your home hub SSID when you enter your home?&nbsp; if not you need to set it in connections wireless</P> Mon, 03 Feb 2025 10:07:36 GMT https://community.bt.com/t5/BT-Fibre-broadband/Connected-without-internet/m-p/2423491#M358962 imjolly 2025-02-03T10:07:36Z