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I can't track my order

Chi — Fri, 14 Feb 2025 09:15:41 GMT

I ordered BT boardband on the 5 feb 2025 switched from talktalk. I didnt get order confirmation on my email and can't track it. Do I have to wait longer?

Re: I can't track my order

imjolly — Fri, 14 Feb 2025 10:41:06 GMT

have you set up a BTID so you can access MYBT where you should find information about your order

Re: I can't track my order

Chi — Fri, 14 Feb 2025 12:43:38 GMT

Yes, I activated my BTID and it says inactive. I cant track my order, its loading forever. Got email from talktalk saying there is £4 charge for leaving. Did my order went through?

Re: I can't track my order

imjolly — Fri, 14 Feb 2025 13:31:15 GMT

you need to check with CS 03301234150 or you can try message now to billing https://www.bt.com/help/contact-bt/account-and-billing/broadband