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Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 19:17:33 GMT

Hi 3 months ago we bought a house, we checked the Internet and BT was saying full fiber on postcode checker, openreach was saying available now full fiber. So we ordered it. Openreach was supposed to come and 1 day before we get text for rebook, which noone showed up, then no communication. After a lot of calls BT says that openreach deemed it overbudget and that we have to pay £400, that said 2houses down a neighbour has, probably 5-6meters away. Then another call to BT a manager says that is not correct you shouldn't pay. Then another call (to bt)you have to cancel your package and redo it so openreach can go and say that they can't do it as we can't see it on the system. Then an another call saying we have to cancel and to fiber to cabinet if openreach refuses. Then another call, you know what we cant offer fiber to the cabinet because of the council?...Anyways 3months on still without Internet only with a dongle from EE that keeps dropping and and has about 6mb speed whenever on. Surely if both companies state that I can have full fiber they have to abide on what they say otherwise is misleading. I don't know what to do.

Re: Openreach and BT full fibre overbudget?

David500 — Wed, 12 Feb 2025 21:00:52 GMT

Can you please enter your postcode here: broadbandchecker.btwholesale.com/#/ADSL/AddressHome and post the complete table, excluding your address, including the notes so that we can see exactly what is available at your address.

Re: Openreach and BT full fibre overbudget?

iniltous — Wed, 12 Feb 2025 21:27:10 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

Available

KCI2 Assure

Other Offerings Availability DateVDSL Multicast

Available

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues

This is the information required, is your address KCI2 Assure or single stage , your address probably won’t be UG feed no anticipated issues , but what does it show .

OR don’t have to provide service regardless of cost , there are limits to what an individual service can cost without ECC , if ECC ( excess construction ciders ) are deemed necessary then you pay towards the construction if you want service to be provided

FYI , if your contribution is £400 then the total cost to OR will be much more than that ,

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:22:32 GMT

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.

FTTP is available and a new ONT may be ordered.

As a fibre priority exchange, FTTP has priority over other products if available at the address

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

This site is in an FTTP priority area where FTTP is available but exceptionally SOGEA will also show as available to order but only at Non-Standard Premises (NSP) such as Hot site, Uninhabitable and Temporary locations. Migrations of WLR Solus (voice-only lines) is also allowed but only for SOGEA 0.5Mbps bandwidths. SOGEA 40/10 bandwidths order is also allowed.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:23:47 GMT

I am trying to see how I can share a screenshot but it doesn't allow me as it 500kb when limit is 333kb... is it something specific you need to share?

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:25:10 GMT

Yes the 400 is my share apparently they have costed something in the region of £3k

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:27:32 GMT

The table you shared is what i see

Re: Openreach and BT full fibre overbudget?

iniltous — Wed, 12 Feb 2025 21:41:47 GMT

You don’t say if your address is KCI2 or single stage installation but TBH , that’s not as important as the ‘partial direct in ground’ survey note .
Housing built in the 1960’s till the early 1990’s wasn’t ducted to the house , but the copper cables are buried direct in the ground (dig) , consequently the FTTP network when provided in these areas can be some considerable distance from the property , in the nearest proper jointbox in the footpath ( that contains the fibre CBT ) so the excavation necessary to get from the jointbox to your house wall can be very expensive, 60m of footway construction could be in the order of £3k , so if it’s more than that , plus any other costs , a bill of £3.8k minus OR contribution of £3.4K leaves your £400 contribution, if you don’t want to pay , the order is cancelled.

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:41:38 GMT

It says KCI2 assure and availabilty date: available.... the box is in the footpath 6m away approximately as from that box (underground) our neighbour is being fed. They knew that as they sent us a form to allow them to dig and to make possible damages.

Re: Openreach and BT full fibre overbudget?

iniltous — Wed, 12 Feb 2025 21:47:21 GMT

If the box is only 6m away then I don’t see how those costs can be correct , but the nearest jointbox isn’t necessarily the box containing the CBT, you should ask how the figure is arrived at , something to consider, if the nearest jointbox is a jointbox 23 then it’s not a usable box , search BT jointbox 23 , if the one 6m away is one if these it’s not a usable box and isn’t part of the FTTP network

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:52:12 GMT

I am not that 'electrically inclined' but what I know is that is that obvious where the box is as there are arrows marked on the tiles at the footpath that turn and come with an arrow to where could be fed into our property. It might not be 6m but definitely less than 8 if you account the bends. I wish I could take a pic but with 333kb limit no way.... I find 3k-3800 I don't remember exactly, extremely high pricing. What annoys most is the fact that is being advertised available now from both companies and then say overbudget. The previous house owners have tried in the past and that's why the arrows but couldn't afford to wait anymore and went back to ADSL.

Re: Openreach and BT full fibre overbudget?

Atheniangr — Wed, 12 Feb 2025 21:56:52 GMT

I will have a look tomorrow evening after work to see if it looks something like this bt joint box you are referring to and I will come back.

Re: Openreach and BT full fibre overbudget?

pippincp — Thu, 13 Feb 2025 10:23:57 GMT

It's easy to upload an image. If it is too big use a free web optimiser such as this free online one.

https://tinypng.com/

Re: Openreach and BT full fibre overbudget?

iniltous — Thu, 13 Feb 2025 10:17:40 GMT

You mention an EE dongle , is this separate from your BT FTTP order and it’s just a coincidence that your mobile dongle happens to be with EE , ( BT and EE are ‘sister’ companies ) , or have you actually used EE for your FTTP order , if BT are not your provider obviously posting on this BT forum won’t help, if that were the case EE would be the appropriate forum

Re: Openreach and BT full fibre overbudget?

Atheniangr — Thu, 13 Feb 2025 10:19:23 GMT

They gave me an EE dongle so I don't be without Internet until they install the fiber at home. My contract is with BT that's why I post here.

Re: Openreach and BT full fibre overbudget?

Atheniangr — Thu, 13 Feb 2025 10:26:30 GMT

I found a way to resize

Re: Openreach and BT full fibre overbudget?

Atheniangr — Thu, 13 Feb 2025 10:28:06 GMT

Re: Openreach and BT full fibre overbudget?

Atheniangr — Thu, 13 Feb 2025 10:38:37 GMT

I did some digging and there is a site called telecom tarrifs and it says distance 1,700m...I will have extra info when I go back home and take pic of that junction box on the footpath. Hopefully there is some light.

Re: Openreach and BT full fibre overbudget?

iniltous — Thu, 13 Feb 2025 11:41:22 GMT

The DSL checker images only confirm what you had already stated , KCI2 ( two stage install ) and partial direct in ground , so essentially this is a dispute , OR state the installation for your address is outside the normal allowed budget , and you are required to contribute towards these costs or the order will be cancelled, and you dispute this ,

OR know where their network is in relation to your property so you are presumably saying they have made a mistake and their network is much closer than they think , and therefore any costs incurred will not exceed budget .

TBH , your last image is irrelevant ….

As stated , the nearest jointbox isn’t necessarily anything to do with the FTTP network, you need to know ( and that’s not going to be easy to find out ) where their network CBT for your address is located, if any network construction is required, duct , new jointboxes , etc , that can be very expensive depending on what’s needed , £4K is easily spent , and even with the allowed budget subtracted , that may require you to contribute.

However , these rules apply to USO ( universal service obligation ) if you have access to any network service , including mobile , that can provide 10Mb or more download , then it’s not a USO issue and if the costs were ( for example ) ‘only’ £600 and OR say they will pay £200 towards the £600 then it’s up to you to accept or decline…

FYI , this is the model that most Alt Nets use , and it has to be said , Openreach isn’t a charity, so adopting the same charging model as Alt Nets isn’t underhand or immoral, if they spend thousands ££ connecting you , in two years you could have access to an Alt Nets, and all OR would have got for their thousands in connecting you , is two years of wholesale rental ( £20 a month , if you pay an ISP £40 , OR only get £20 ) ...so OR get back £480 after spending potentially 7 -8 times that , that’s simply a commercial decision taken by a company required to make a profit, as said they are not a charity

Re: Openreach and BT full fibre overbudget?

Atheniangr — Thu, 20 Feb 2025 16:49:14 GMT

Apologies for the delay.

I was looking to found where the OR cabinet was and I found it and is 500metres away.

I do understand that any company wants to make profit but when you state that a service is available it should be available not upon conditions.

If you subscribe to netflix is not going to say to you yes it is available but only if you buy 60inch tv so go and buy one if you want to use our services.

With regards to the junction box I always thought that was going to be a cable going into that and then distribution to each property from there, but probably I am wrong.

Anyway now we are going down the route of FTTC since they decided to cancel our FTTP.

I dont know how things will unfold, but I will keep trying to get FTTP.

Thanks for your replies