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No internet after power cut

J_mazel — Thu, 20 Feb 2025 17:32:53 GMT

I had a power cut earlier today and since the electric came back on my WiFi hasn’t been working.

the openreach box says everything is fine (power is solid green, los is off, pon is solid green and lan is flashing green.

ive tried restarting the box and the router and unplugging them both but nothings working

Re: No internet after power cut

WSH — Thu, 20 Feb 2025 23:06:06 GMT

If the "Openreach box", (the ONT or Optical Network Terminal), is working it suggests the router has died. Not unusual with old electronics that have been running for a long time and then go cold in a power cut. Like the old light bulbs, it’s when you turn them on again that they blow. Are there any lights on the router and if so, what colour are they?

This is just a customer-to-customer help forum and the only BT employees are the moderators, so if it is dead, you’ll need to phone it in to customer services tomorrow.

Re: No internet after power cut

36ULW — Fri, 21 Feb 2025 12:20:24 GMT

Sounds like an issue with either the LAN Port on the ONT or with the Router itself.

Don’t suppose you have a spare Hub to try do you?