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Experience in switching to full fibre

Manatarms84 — Sun, 02 Mar 2025 16:50:03 GMT

Ok so I just wanted to share my experience of moving on to full fibre, as after reading a few posts on here I was a little nervous. I was excited to be able to make the jump to full fibre as it feels like it has taken forever for it to come to my area. I had it installed a couple of weeks ago now and WOW what a change. My youngest is a big gamer and although our speeds were good before he never seemed to be happy.

Since I got the full fibre in I have noticed a big jump in my speeds and how my broadband performs around the house, no more little "hic ups" with apps etc. The install process with Openreach was what I was concerned about but after I had my appointment confirmed by BT I got confirmation from Openreach. On the install day I had a morning slot and the engineer was nicely on time, and the install was done nice and quickly and they made sure I was up and running before they left and had me test it on my phone. They asked where I wanted the little box put and talked through what everything was for.

All in all I love my full fibre and I just wanted to share my experience to perhaps put others mind at rest

Re: Experience in switching to full fibre

Christopher_G — Mon, 03 Mar 2025 08:25:18 GMT

Morning, @Manatarms84 🙂

Thanks for leaving this feedback of your experience. I'm delighted that everything went well for you and you and your family are enjoying the higher speeds. 🎮

Chris

Re: Experience in switching to full fibre

PaulTucker — Wed, 19 Mar 2025 07:40:20 GMT

yes I ordered in upgrade on 8th January 2025. Still not done. The fibre was connected to the Virgin fibre network in error and the work cannot be completed. I only found this out recently when an OpenReach guy came to finish off the job. Several phone calls to BT have just fobbed me off. Just got an email telling me I need to upgrade my BT contract! I suspect I'll be moving to Virgin soon.