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Dangling cable

Rob190 — Fri, 21 Mar 2025 13:24:24 GMT

A few weeks ago, the fibre cable came deteched from one of its fittings and is now touching the top of a tree in the garden of one of our neighbours. I reported this to BT on 27 February and they sent this reply:

Hello,

I have reported a damage/fault on your behalf, one of our engineer will be there in the next 48 hours to make the area safe. Reference number for the damage raised -AF-TPD-2661346964.

Thanks,
BT

Nothing happened so I went on their help chatline but they just kept asking me more and more questions and after half an hour I had to leave for a meeting. How can I get this fixed?

Rob

Dangling cable

Rob190 — Fri, 21 Mar 2025 14:04:10 GMT

Tried to post this before but can't see the message.

On 27 February, I noticed the fibre cable had deteched from a fitting and was touching the top of a tree in the garden of one of my neighbours. I reported this to BT and got the following reply:

Hello,

I have reported a damage/fault on your behalf, one of our engineer will be there in the next 48 hours to make the area safe. Reference number for the damage raised -AF-TPD-2661346964.

Thanks,
BT

Nothing happened so i contacted BT again, but they just kept asking me more and more questions and after half an hour I had to leave for a meeting.

How can I get this fixed?

Rob

Re: Dangling cable

gg30340 — Fri, 21 Mar 2025 19:06:32 GMT

Contact Openreach directly and report the problem.

https://www.openreach.com/help-and-support/damage-health-and-safety

Re: Dangling cable

Rob190 — Fri, 21 Mar 2025 20:57:36 GMT

I'm going to be in meetings all next week. Is there a way to report it via email?

Re: Dangling cable

gg30340 — Fri, 21 Mar 2025 21:46:57 GMT

This is a BT customer to customer forum and has nothing to do with Openreach so I am unable to say if Openreach can be contacted by email regarding your problem but I suspect that as no email address is given on their web site the answer is no, you will need to call them on the number supplied in the link I posted or use the chat function at the right hand side at foot of the web page.