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Broadband down until Monday?

Michelle21 — Sat, 22 Mar 2025 19:17:06 GMT

Anyone know why it’s down? My son is thinking about emigrating as he can’t get on & apparently not available until Monday? Assume we get compensation?

Re: Broadband down until Monday?

iniltous — Sat, 22 Mar 2025 19:24:05 GMT

Compensation is payable after two working days after reporting the issue , weekends don’t count , so report on a Saturday or Sunday , if not fixed by end of play on Tuesday the compensation until it is fixed , not sure why you think considering emigration is relevant, what you can’t do while your broadband is off is immaterial on a residential broadband service , advising your ISP of the things you can’t do doesn't speed things up , as far as reasons why , it’s not a national failure , so unlikely that anyone will know why your individual service is off …..the problem may be only affecting you

Re: Broadband down until Monday?

Michelle21 — Sat, 22 Mar 2025 19:53:30 GMT

It was a joke - in reference to my son feeling his world had ended without the WiFi - you obviously didn’t get the joke so don’t know why I bothered. Thought it was a national thing so may get some insight on here from others but will now delete my account on here as it wasn’t what I thought it was.