This topic

fibre in flat

ross85 — Wed, 26 Mar 2025 16:12:17 GMT

Hi, hoping for advice.

i stay in a flat that has copper broadband with no notice to when full fibre is available "in my area"

In my street 3/4 closes have full fibre and get all the benefits. i am first floor, both ground floor neighbours have either full or partial fibre, when i ask bt im told im wrong and that isnt the case.

My understanding is you need an upgraded exchange in the flat for fibre.

Anyone in a similar circumstance or know how to proceed?

Thanks

Re: fibre in flat

Anonymous — Wed, 26 Mar 2025 16:32:39 GMT

@ross85

Your neighbours who already have full fibre, which Internet Service Providers are they with?

I'm just wondering if there is an alternative network provider, eg CityFibre, available in your area and are servicing your neighbours?

BT use only Openreach as their network provider, whereas companies such as Vodaphone and Zen use either Openreach, CityFibre, (and probably others).

Re: fibre in flat

ross85 — Wed, 26 Mar 2025 16:41:04 GMT

Downstairs ones bt and other is sky

other closes unsure but BT and sky let me select the fibre option for around 3/4 closed but if I put my address in it says copper only and fibre isn’t in my area yet with no plans to roll it out

Re: fibre in flat

imjolly — Wed, 26 Mar 2025 17:40:44 GMT

Can you enter address and post results including notes

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: fibre in flat

iniltous — Wed, 26 Mar 2025 18:02:21 GMT

It may well be the neighbours have FTTC ( partial fibre ) which would usually be available to you as well , but if the ‘cabinet’ is ‘waiting list’ there are no spare ports available so you can’t order FTTC until a port becomes spare

The DSL wholesale checker ( link already provided ) will show if this is the case , the column under SoGEA will show waiting list or available, if waiting list , there are no spare ports, enter your address and post the results

Re: fibre in flat

ross85 — Wed, 26 Mar 2025 18:35:21 GMT

Worth a look

i know I need permission from my landlord for permission to get a new socket in that’s all

Not tech minded at all ha

Re: fibre in flat

36ULW — Thu, 27 Mar 2025 20:38:57 GMT

How many flats are in the Building?

Re: fibre in flat

ross85 — Thu, 27 Mar 2025 21:17:08 GMT

hi theirs 9 flats

Re: fibre in flat

36ULW — Thu, 27 Mar 2025 22:15:11 GMT

If there is already Full Fibre on the street then the 9 flats would’ve been included within the PON’s Capacity.

As it’s 9 THP it’ll be classed as a, Reactive Build so you just need to place an Order for FTTP, which will trigger the build.

Obviously the Installation Process takes a lot longer as it needs to be done in 3 Phases

1. Network Good to Go.

2. Internal Build.

3. Customer Installation.

Re: fibre in flat

ross85 — Thu, 27 Mar 2025 22:30:15 GMT

Thanks for the reply

it won’t let me start an order as says I have only access to copper not fibre

both flats below me have partial fibre but other closes on my street have full

so will have to phone I think ha

Re: fibre in flat

imjolly — Thu, 27 Mar 2025 22:35:59 GMT

It would help if you entered your address in the dslchecker and posted results including notes. It would help with any further advice from forum

Re: fibre in flat

ross85 — Thu, 27 Mar 2025 22:40:22 GMT

I’ve done that but unfortunately all foreign to me

I’m not technical minded but thanks for the reply

Re: fibre in flat

Anonymous — Fri, 28 Mar 2025 07:39:51 GMT

@imjollywrote:

"It would help if you entered your address in the dslchecker and posted results including notes. It would help with any further advice from forum"

@ross85wrote:

"I’ve done that but unfortunately all foreign to me "

Where have you posted it, I don't see it in this thread?

If you want help from these forums, you are going to have to post the results here, remembering to remove/blank out any personal details, eg your actual address.

Re: fibre in flat

ross85 — Fri, 28 Mar 2025 07:52:49 GMT

I meant it as I’ve checked not posted

from my understanding says it’s not available but still not getting how other people in my close/street can get

i I think a phone call will solve it but thought I’d ask here first

Re: fibre in flat

Chris__S — Fri, 28 Mar 2025 13:09:57 GMT

Hi @ross85 I agree that it's worth a phone call into our team so that they can check to see if they can run some checks and give you a more definitive answer.

To speak with us, you'd just need to dial 150 from a BT phone, or 0330 1234 150 from any other phone or landline.

You can find a link to our Contact Us page here

Chris S

Re: fibre in flat

ross85 — Fri, 28 Mar 2025 12:45:41 GMT

Thanks for the number

always best to ask the community first before calling

Re: fibre in flat

Chris__S — Fri, 28 Mar 2025 13:11:30 GMT

Absolutely @ross85 you did the right thing contacting us here in the BT Community first.

Keep us updated with how you get on.

Chris S