This topic

Out of contract or new contract ?

dcdick — Thu, 27 Mar 2025 19:03:33 GMT

My contract is due to renew a few weeks (FTTC) Fibre 1

Full fibre is currently in the process of being installed from the JB's into the properties by Openreach

I have been offered by BT the option of remaining "out of contract" at my current price which I believe includes a "free upgrade" to 100mb when the fibre box is installed.

Or calling to sign up a new contract

Seems a bit too good to be true as I'm happy enough with the 50/60mb that I currently receive so a boost in speed would be a nice bonus

What does the panel think ?

Re: Out of contract or new contract ?

Kodikid — Thu, 27 Mar 2025 20:13:40 GMT

If it's true then it's a no brainer . But I wouldn't hold your breath waiting for openreach

Re: Out of contract or new contract ?

gg30340 — Thu, 27 Mar 2025 20:33:19 GMT

If you do not renew your Fixed Term Contract it will just roll onto a 30 day contract. Normally you would lose any discounts that you have for being in a fixed term contract.

If you have it in writing that BT will not increase the price by removing any discounts that you have for being out of contract and that they would give you a "free upgrade" to 100mbps at the same price then there is nothing to lose by not renewing to a Fixed Term Contract at this time.

If you do not have it in writing I suspect however that it is a sales pitch with a catch as there is no such thing as a free lunch.

Re: Out of contract or new contract ?

dcdick — Thu, 27 Mar 2025 23:31:14 GMT

I do have a copy of the email offer
The exact wording is that "Your monthly charge will be less than the new customer best price of £30.99 & if your happy with what you've already got , then you don't need to do anything"
One way would be to wait & see what the monthly charge will be but probably best to call CS & see what they will offer seeing as BT don't do LV's anymore

Re: Out of contract or new contract ?

gg30340 — Thu, 27 Mar 2025 23:48:30 GMT

Your interpretation " the option of remaining "out of contract" at my current price which I believe includes a "free upgrade" to 100mb when the fibre box is installed" seems to be different from what the email states.

Please keep us updated when you have called BT.

Re: Out of contract or new contract ?

dcdick — Fri, 28 Mar 2025 11:02:20 GMT

The free upgrade to 100mb ( 1 month @ 500mb taster) was offered when I was informed that the full fibre was being "rolled out" to our estate which is happening at the moment. The couple of people who have been connected so far have seen their speed increase without extra charges ,apart from the guy who has gone for the 900mb option. Whether or not I would remain at my current price without re-contracting on my current terms I can't say for certain but the email is clear enough with the inference that it will continue at the current price. The speed boost while it would be a welcome bonus is not an issue for me . I would likely be happy enough to renew on the same terms as I currently have anyway for the security of a fixed price contract. Update to follow

Re: Out of contract or new contract ?

gg30340 — Fri, 28 Mar 2025 11:55:31 GMT

You will continue at the current full price, ie without any discounts you have or will receive if you re contract. BT will not give you a discount price such as you have now without being in a Fixed Term Contract.

BT offer all customers a free move to FTTP when available but only if you are in a Fixed Term Contract. You are presently in a contract so that is why they say you do not need to do anything. It is not saying let your contract run out and we will give you the same deals as though you are in a contract.

Phone BT and ask if keep same dicounted price and free move to FTTP applies when out of contract or would it require you to take out a new contract.

Please post back the answer.

Re: Out of contract or new contract ?

dcdick — Fri, 28 Mar 2025 14:47:27 GMT

This is what I was sent by BT, looks pretty clear to me.

Re: Out of contract or new contract ?

imjolly — Fri, 28 Mar 2025 14:49:52 GMT

so basically remain out of contract

Re: Out of contract or new contract ?

dcdick — Fri, 28 Mar 2025 15:02:06 GMT

Tried 3 times to get to speak to an "advisor" today but everybody is too busy to talk to me with at least a 25min waiting time. I'll try again tomorrow. There are 21 days left on my current contract so no real rush apart from the £3 "contracted increase" on 31 Mar.

Re: Out of contract or new contract ?

dcdick — Fri, 28 Mar 2025 15:09:39 GMT

imjolly

I think I need to talk to an "advisor" about all this just in case I'm missing something

Re: Out of contract or new contract ?

dcdick — Sat, 29 Mar 2025 15:46:06 GMT

gg303340

Finally got through to a "human" to talk to me.

The "better than new customer price" on offer was just that by £1 per month ! which I rejected & after 20 mins or so of "negotiating" I took the offer of 500mb (EE) deal @ 78p per month less than my "old" contract was.

Installation date 9 days only wait with a choice of "AM-PM"

Thanks for the advice & interest it is appreciated

ps........ what am I going to do with the 450 extra mb's download capability 🤔