This topic

Internet

Areumparks — Fri, 28 Mar 2025 16:30:54 GMT

My wifi starts on the 7th but I don't get my router till the tenth can I still use my old router till my new one comes

Re: Internet

licquorice — Fri, 28 Mar 2025 17:12:15 GMT

A lot more information is required.

By WiFi I assume you mean broadband. Are you moving to BT from another supplier?

Are you changing from copper to fibre?

What router do you currently have?

Re: Internet

Areumparks — Fri, 28 Mar 2025 17:32:22 GMT

I'm moving to BT I was with SSE

Re: Internet

imjolly — Fri, 28 Mar 2025 17:35:47 GMT

When is your BT broadband activation date as unusual to get activation before receipt of hub

Re: Internet

licquorice — Fri, 28 Mar 2025 18:04:50 GMT

This is like pulling teeth.

What router do you currently have, is it locked down or can you configure it.

Re: Internet

Manatarms84 — Sat, 29 Mar 2025 07:57:24 GMT

You say you are with SSE if you are using the router they provided I would imagine its locked down

If you are using your own then you can configure it with the details:

username bthomehub@btbroadband.com
Password: BT

You would normally get your router a few days before though so I would follow up with BT:
Track or change a new broadband order | BT Help