This topic

FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 14:54:27 GMT

Hi All

Just been upgraded to FTTP last week.

Got 900mb at the router but only 90mb on the ethernet cables coming from the router ports. Have cat5e cables too.

WIFI speeds are only 40mb?

Any ideas please? Thanks

Re: FTTP Speed?

pippincp — Sat, 29 Mar 2025 15:17:36 GMT

Try a direct connection from the ONT to a laptop o PC.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 15:20:46 GMT

ok. tried that but laptop does not connect to internet

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 15:46:42 GMT

Did you create a PPPoE connection on the laptop?

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 15:47:30 GMT

no. what is that?

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 16:03:53 GMT

It is what you need to do to connect directly to the ONT.

Google create PPPoE dial up connection W11 to learn how to do it.

Username is bthomehub@btbroadband.com and password is BT.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 16:10:59 GMT

Done! now connected directly to ONT. Speeds just 72meg

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 16:16:46 GMT

Were you previously on Fibre2? Sounds as though your account hasn't been updated. You need to call customer services.

The speed at the router is irrelevant, that is just the speed of the link between the ONT and router. It will always show 1000M.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 16:17:58 GMT

was on fttc previously. just been a fttp customer for a week now. thats it ?

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 16:21:45 GMT

Yes, but was your FTTC package Fibre2 which is an 80M maximum product which has probably carried over rather than moving you to the 900M package when you changed to FTTP.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 16:24:02 GMT

we did have 900m for a few days now this

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 16:32:13 GMT

You need to call CS

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 16:33:16 GMT

yeah, just got a BOT that said all was fine

Re: FTTP Speed?

NigelB72 — Sat, 29 Mar 2025 17:10:15 GMT

@paul_elliott1976 have you run a speed test via the MyBT app? I'm assuming it's still there because we've not had BT broadband for a while.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 17:11:41 GMT

yes

Re: FTTP Speed?

NigelB72 — Sat, 29 Mar 2025 17:24:10 GMT

Ahh ok. Something definitely not right if that's reporting the same slow speeds as it runs a speed test to the hub. Unfortunately, you'll need persevere with CS and try and speak to an actual human. I have no idea how to get around the automated systems unfortunately.

Re: FTTP Speed?

paul_elliott1976 — Sat, 29 Mar 2025 17:25:48 GMT

Could my laptop be the issue perhaps? How can i tell what max speeds it can take?

Re: FTTP Speed?

iniltous — Sat, 29 Mar 2025 17:53:05 GMT

Haven’t you tried with other devices ? .

Your laptop could ( for example ) only have a 100Mb Ethernet adapter , which will never be able to use the speed the 900Mb the FTTP connection provides , how old is the laptop ? if it’s getting on a bit , then that could well be the issue

Re: FTTP Speed?

licquorice — Sat, 29 Mar 2025 17:52:57 GMT

Possible, if your network card is only a 10/100M card rather than a GbE card.