Openreach failed to show up for our appointment for FTHP yesterday

dcdick — Tue, 08 Apr 2025 13:02:36 GMT

Openreach seem to be hard to contact to see if I can find out what went wrong & get it fixed.

We were given a link to a flow chart thing that was logging the engineers progress which worked until 2 hour before the appointment "window" then went dead ..."DNS address not found, diagnosing the problem"

We were given the engineers name & had about10 emails about being there & what to do all for nothing as nobody appeared (time slot was 1300-1800)

I had heard that OR seem to work to there own "rules" 🤔

Whats the best way to try & sort this BT Customer services perhaps ?

All suggestions etc..... welcome

Re: Openreach failed to show up for our appointment for FTHP yesterday

dcdick — Tue, 08 Apr 2025 13:34:29 GMT

I've managed to resolve this via customer services & a very efficient guy called Kyle. Cheers

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Openreach failed to show up for our appointment for FTHP yesterday

Re: Openreach failed to show up for our appointment for FTHP yesterday