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No internet connection full fibre

georgebrown1987 — Fri, 18 Apr 2025 17:06:10 GMT

Solid orange light on smart hub 2 been in contact with bt today all cables and lights on open reach hub all correct etc but no internet from the smart hub 2 have an engineer booked for Monday but I can’t see any problems with any of the cables and equipment

Re: No internet connection full fibre

gg30340 — Fri, 18 Apr 2025 17:23:07 GMT

Is this a new install or have you previously been using the Internet without any problems?

Re: No internet connection full fibre

georgebrown1987 — Fri, 18 Apr 2025 17:24:32 GMT

Been using it for over a year now with no issues

Re: No internet connection full fibre

gg30340 — Fri, 18 Apr 2025 17:27:12 GMT

If you have not already done it try a factory reset of the Smarthub and if that doesn't help it looks like you will need to wait for the engineer visit.

Re: No internet connection full fibre

georgebrown1987 — Fri, 18 Apr 2025 17:28:31 GMT

Thanks for your help . I’ve done the rest on the hub several times and on the open reach hub