This topic

Openreach fibre move

sdfdsfdsfds — Thu, 18 Aug 2022 19:17:51 GMT

What do you think of Openreach's handy work? I had my fibre connection moved from the groun floor to the 2nd floor. The aerial cable already went to the 2nd floor, so you think they'd just poke it through the wall? Nope, it now runs from the 2nd floor, down to the ground floor, then back up again! All to save some lazy engineer 5 minutes to do it properly.

Re: Openreach fibre move

pippincp — Thu, 18 Aug 2022 19:28:15 GMT

That is the way it is done. the engineer wasn't being lazy. They CSP is where they internal firbre is spliced to the external one and that cannot be done up a ladder.

Re: Openreach fibre move

sdfdsfdsfds — Thu, 18 Aug 2022 19:36:21 GMT

So they wouldn't just move the box to the 2nd floor? Or just push the original fibre through the wall? I've worked in telecoms for a long, long time, this is not normal!!!

Re: Openreach fibre move

licquorice — Thu, 18 Aug 2022 19:39:07 GMT

Don't care how long you've been in telecoms, the CSP is always at ground level.

Bit tricky balancing a splicing machine on a ladder.

Re: Openreach fibre move

iniltous — Thu, 18 Aug 2022 19:54:21 GMT

If anything it’s more work not less ( so hardly lazy ) but as already stated , the CSP is installed at a safe working height ( so ground level ) and an ‘internal’ cable ran from it to the location of the ONT , which presumably you wanted at a first floor level….given those restrictions then with an overhead fed property , the cable from the pole has to connect to the building at height ( there is a minimum height it needs to be above ground ) , runs down the wall to the CSP ( so that the splice in the CSP is done without having to be on a ladder ) then the ‘internal’ cable is ran to your choice of ONT location , given that you decided where the ONT was to be located then the way it’s been installed is really the only way it could be done.

Re: Openreach fibre move

sdfdsfdsfds — Thu, 18 Aug 2022 20:03:57 GMT

But fine to have the fibre on the 2nd floor in the first place? Or have run the cable up to the 2nd floor?
"always better", really? This is like some kind of comedy work. I'll make sure and post this to other ISP forums now to see what people think of this bit of handy work.

Re: Openreach fibre move

sdfdsfdsfds — Thu, 18 Aug 2022 20:06:10 GMT

No, it's not the only way it could be done. The obviously correct way was just to feed the cable through the 2nd floor wall. Anyone looking at this will laugh at the job they've done, there's no excuse for it and no-one would accept that job. I'll post to other ISP forums now to see what others think of their handywork.

Re: Openreach fibre move

yorkspark — Thu, 18 Aug 2022 20:49:14 GMT

@sdfdsfdsfdswrote:
No, it's not the only way it could be done. The obviously correct way was just to feed the cable through the 2nd floor wall. Anyone looking at this will laugh at the job they've done, there's no excuse for it and no-one would accept that job. I'll post to other ISP forums now to see what others think of their handywork.
Please do, i guess you never had any access to openreach procedures or work on the network when working in the telecoms industry?
If you did, then you would know there has to be an external csp fitted at ground level to allow splicing of the internal fibre to the lead-in. This isn't done the same as copper dropwires, There is absolutely nothing wrong with that install, and someone with your experience would know that.

Re: Openreach fibre move

sterrendraad — Sat, 20 Aug 2022 12:44:01 GMT

So you’ve working in Telecoms a long long time apparently but I’d hazard a guess you’ve little to no experience in Fibre, specifically FTTP.

With Copper you can put a BT66, AGDC, etc up higher as all you need is a £2 Pair of Crimping Pliers, which if dropped won’t break and even if they did would only cost £2 to replace.

To joint Fibre you need a Fusion Splicer, even the cheap Frame ones Openreach SD Engineers are given cost about £600, to splice you not only need the Splicer but some Fibre Strippers and both hands free at all times so putting a CSP at 1st or 2nd floor level wouldn’t be practical, or safe.

You'll also find the 75+ Alt Nets out there also put CSP’s at ground level, regardless of what floor the ONT goes on.

So please do post this on every Telecoms forum you can so everyone who knows what they’re talking about can have a good laugh.

Re: Openreach fibre move

licquorice — Sat, 20 Aug 2022 12:57:12 GMT

Still waiting for @sdfdsfdsfds to post replies he has had on other forums supporting his view. Guess we'll have a long wait!

Re: Openreach fibre move

sdfdsfdsfds — Sat, 20 Aug 2022 13:23:10 GMT

All they had to do was pull the fibre through the wall into the hole they drilled. Simple, only a person of low intelligence couldn't understand that.

And yes, I've worked with fibre for 20 years. I've common sense which you clearly don't have.

Re: Openreach fibre move

yorkspark — Sat, 20 Aug 2022 16:48:38 GMT

@sdfdsfdsfdswrote:
All they had to do was pull the fibre through the wall into the hole they drilled. Simple, only a person of low intelligence couldn't understand that. And where exactly would the EXTERNAL csp go then, on your skirting boards?
And yes, I've worked with fibre for 20 years. Yet you dont know that openreach et al, have to install a csp external at ground level, perhaps you need a refresher course .
I've common sense which you clearly don't have. Err no, there are rules and procedures to follow, which have been followed on your install, if you dont like it, cancel and get a non openreach fibre provider to connect you up.

Re: Openreach fibre move

yorkspark — Sat, 20 Aug 2022 16:54:03 GMT

@sdfdsfdsfdswrote:
What a staggeringly arrogant person you are, to think you tell me where things go in my home! I'll come round to your home and tell you where things go, that ok?

You made the informed decision to have an openreach supplied fibre install, and been in the industry as long as you have, then you would be aware that there is an external csp required, if you didnt want one, then you should of used another provider.

Re: Openreach fibre move

sterrendraad — Sat, 20 Aug 2022 17:42:16 GMT

Working for Kelly’s or MJ Quinn’s doesn’t count.

Re: Openreach fibre move

sdfdsfdsfds — Sun, 21 Aug 2022 10:39:48 GMT

None of what anyone has said will get around the obvious route which would provide the best and tidiest service. Fewer joints = less chance of failure and less loss.

Plenty of customers will have been put off using BT by your behaviour, nothing could be more damaging to your company's reputation than you abusing a genuine and valid complaint. So well done for chosing the most damaging course for your own reputation as well. Don't worry, as you no longer have a monopoly, you'll soon be out of jobs as no-one will use your company if they rear your replies.

In years of working at BT I was staggered at the arrogance of those in low skilled jobs, something I've only seen repeated here.

Re: Openreach fibre move

yorkspark — Sun, 21 Aug 2022 11:19:17 GMT

@sdfdsfdsfdswrote:
None of what anyone has said will get around the obvious route which would provide the best and tidiest service. Fewer joints = less chance of failure and less loss. Doesn't matter what you think, the lead-in is not suitable for use internally, as can give off smoke/fumes in a fire, thats why a eazybend fibre is run from the csp to the ont, which is why there are standards and rules to follow. Also a correctly done splice doesn't lose light, how do you think it can run for miles, but you should know that.
Plenty of customers will have been put off using BT by your behaviour, nothing could be more damaging to your company's reputation than you abusing a genuine and valid complaint. If you feel you have a complaint, then it's with openreach/kellys or quinns, not BT, and you have been informed, that there is nothing to complain about as that is a standard install to openreach standards, BTW you are aware this is a customer to customer forum? So well done for chosing the most damaging course for your own reputation as well. Don't worry, as you no longer have a monopoly, you'll soon be out of jobs as no-one will use your company if they rear your replies. Err you do realise its openreach that do the installs and not the isps, and theres no monopoly what so ever, all other isp's except virgin use openreach, and are installed to exactly the same method.
In years of working at BT I was staggered at the arrogance of those in low skilled jobs, something I've only seen repeated here. Indeed, pot and kettle! Them call centres must of got you down, as you have clearly never worked on install.

Re: Openreach fibre move

pippincp — Sun, 21 Aug 2022 11:33:45 GMT

@yorkspark You seem to have forgotten about AltNets but they too require a CSP.

Re: Openreach fibre move

sdfdsfdsfds — Tue, 23 Aug 2022 13:14:29 GMT

I spoke to BT who agreed it was unacceptable and have lodged complaint with Openreach to return and tidy up the cabling. I certainly won't be recommending Openreach to anyone and have passed these photos on to plenty of others, who all had a good laugh at what they considered ok.

Re: Openreach fibre move

licquorice — Tue, 23 Aug 2022 13:21:02 GMT

Do post a picture after they have been.

Re: Openreach fibre move

sdfdsfdsfds — Sat, 10 Sep 2022 20:03:18 GMT

Great job second time around, done the way I'd have expected it to be done originally.