Bt compaints about switching line back on after BT cancelled the wrong line

slehc84 — Wed, 23 Apr 2025 10:49:53 GMT

Can anyone assist.

My partner cancelled a EE internet ( she had 2 accounts , one at her daughters the EE and our home BT one)

Inexaplicable they managed to turn off our home Broadband.

Once told about this on the 22nd , they have initiated a new contract and told us this will be the 7th of May.

I am unsure why it is going to take so long , it does not need an engineers visit or any BT equipment.

We live in rural Norfolk, with no phone reception and a resident of the house with a serious hearth condition.

Sureley as BT/EE have made this mistake, they could motivate themselves to reconnect the service quicker ?

Mods do we have a contact to esculate this farce and reinstate our (expensive) service

Re: Bt compaints about switching line back on after BT cancelled the wrong line

Peter_W — Wed, 23 Apr 2025 13:45:25 GMT

Good afternoon @slehc84.

Thanks for reaching out to us here on the BT Community!

I've just sent you over a private message so we can take a closer look into everything that's happened here.

Peter