https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432036#M360229 <P>As BT have repeatedly and with no explanation cancelled my FTTP upgrade for over 6 months (my contract explicitly states a "free" upgrade when FTTP is available) - I consider myself out of contract.</P><P>&nbsp;</P><P>I've tried to upgrade 10 times, but each time BT just cancels the order - one time they actually tried to contact me, and gave me "three days or we will cancel your order", on December 28th, while I was on holiday, away from home - so I don't count that as " trying".</P><P>&nbsp;</P><P>Any advice on how to proceed, as the online chat is useless and the orders team takes hours to get through to?</P> Fri, 25 Apr 2025 20:14:12 GMT Liam1974 2025-04-25T20:14:12Z https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432036#M360229 <P>As BT have repeatedly and with no explanation cancelled my FTTP upgrade for over 6 months (my contract explicitly states a "free" upgrade when FTTP is available) - I consider myself out of contract.</P><P>&nbsp;</P><P>I've tried to upgrade 10 times, but each time BT just cancels the order - one time they actually tried to contact me, and gave me "three days or we will cancel your order", on December 28th, while I was on holiday, away from home - so I don't count that as " trying".</P><P>&nbsp;</P><P>Any advice on how to proceed, as the online chat is useless and the orders team takes hours to get through to?</P> Fri, 25 Apr 2025 20:14:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432036#M360229 Liam1974 2025-04-25T20:14:12Z https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432040#M360230 <P>Call BT 0330.1234.150 or if you can not be bothered doing that move to another provider.</P> Fri, 25 Apr 2025 20:49:45 GMT https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432040#M360230 gg30340 2025-04-25T20:49:45Z https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432044#M360231 <P>Can you enter your phone number and post results including all the notes. See if FTTP is available and if any problems with installation&nbsp;</P> <P><A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank">https://www.broadbandchecker.btwholesale.com/#/ADSL</A></P> Fri, 25 Apr 2025 21:06:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/quot-Free-quot-upgrade-to-FTTP/m-p/2432044#M360231 imjolly 2025-04-25T21:06:12Z