This topic

Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 17:47:02 GMT

As you can see my line has quite frankly an unacceptable level of upload latency, which makes doing anything requiring constant low ms uploads such as gaming, voip etc its main use.... an awful experience, download latency is constantly spiking far higher than it should be too but is nowhere near as bad as upload, now the last time I had an issue with BTs broadband is when one of the BT routing servers my traffic was going through was basically a pile of s, however this time the high latency persists even when using a VPN to route my traffic differently so the exchange must be at fault this time.

Re: Absolutely unacceptable upload/download latency

pippincp — Sun, 27 Apr 2025 18:20:09 GMT

This would appear to be a wireless issue.

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 18:32:54 GMT

And please dont come at me with the are you wired, reset your router etc etc just wasting everyones time. I've spent the last 3 days checking latency to my router under stress, tracert and pinging the IPs i've been routed through both with and without VPN, wiresharking my network.

This has been an ongoing issue since at least 9/4/2025, I unfortunately do not have any tests before said date available.

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 18:33:20 GMT

It aint...

Re: Absolutely unacceptable upload/download latency

pippincp — Sun, 27 Apr 2025 18:50:07 GMT

Yet your results show they were done with a wireless connection.

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 18:55:35 GMT

Its an image to denote an internet connection, it has nothing to do with wired or wireless. Which is why next to it it says BT

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 19:03:09 GMT

Pretty hard to be on WiFi when your computer has never once connected to it, because its on an ethernet cable. You'll be happy to note I get the same results using my phone via WiFi next to the router.

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Sun, 27 Apr 2025 22:55:09 GMT

business.forums.bt.com/t5/Broadband/Upload-latency/td-p/88668

Seen a couple of other net posts on the "same" issue.

Re: Absolutely unacceptable upload/download latency

imjolly — Mon, 28 Apr 2025 08:03:53 GMT

that link is from bt business forum not residential - residential use different router

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Mon, 28 Apr 2025 13:30:42 GMT

https://www.ispreview.co.uk/talk/threads/high-inconsistent-upload-ping-on-bt-fttc.42158/

https://www.ispreview.co.uk/talk/threads/inconsistent-upload-speeds-and-high-upload-latency.41474/

How many do you want me to link? Its nothing to do with the hub and everything to do with poor service on the line.

Re: Absolutely unacceptable upload/download latency

WSH — Mon, 28 Apr 2025 14:08:09 GMT

In case no one has mentioned it, this is a customer-to-customer help forum. You are not talking directly to BT. With the exception of the moderators, we are all just fellow customers, like yourself.

I’m told the moderators don’t even have account access anymore, so you will need to phone customer support to get this addressed.

Re: Absolutely unacceptable upload/download latency

Crimliar — Mon, 28 Apr 2025 16:34:31 GMT

A major problem here is the methodology. Most speed test sites only tell you the latency when the connection is 100% saturated. When the upload isn't saturated, the latency can be significantly lower!

It's a problem that can be amplified by the size of the routers data cache. So a good sized cache for a router with a gigabit connection can make a router on xDSL look like it has latency problems.

You might want to see what the results look like on a site such as testmy.net *This is a suggestion, not a recommendation or endorsement*

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Mon, 28 Apr 2025 18:33:41 GMT

Believe me I have done every test there is including test my net latency spikes hard there repeatedly too despite the test being light, thats on every server including London and Google (closest available).

I know when desync occurs, I know that constant upload latency alone is currently making my user experience worse when the service is mostly used for an environment where constant download and upload at low ms is expected aka online gaming, voip, 200+ ms is an eternity.

I have friends that can jump on their phones the other side of a house and get 30ms upload.

I did not have these issues with BT at my previous address, clearly im not the only person getting railroaded with high upload latency as most people barely require decent upload speeds / latency and this seems to be a BT thing.

Re: Absolutely unacceptable upload/download latency

xenoborg007 — Mon, 28 Apr 2025 18:34:23 GMT

That is on a factory reset router, absolutely zero difference.

Re: Absolutely unacceptable upload/download latency

gg30340 — Mon, 28 Apr 2025 19:05:38 GMT

@xenoborg007

Did you read message 11. You should do as suggested as nobody on this forum can help you.